Ticketing Systems
Comments
-
ThePistonDoctor Member Posts: 62 ■■□□□□□□□□HP Openview ServiceDesk
I've also used Peregrine, but I like HP's product better. -
rift Member Posts: 9 ■□□□□□□□□□Most of the clients I've worked for used Remedy, though my current employer is using Microsoft CRM for ticket tracking.
-
derik Member Posts: 3 ■□□□□□□□□□We use a relatively new help desk system called FocalScope. We mostly needed something to let us manage departmental and personal email as well as organize how tickets are distributed and escalated. The live chat was something we didn’t really care for, but it was so easy to implement we decided to use it.