What do you use to remote control Vista

Tyrant1919

If you use Vista in a company environment, and use some form of remote control to help people, what do you use? UVNC, Dameware, radmin, Remote Assistance...?

kctxau

Remote assistance seems to work well. I find the email invitation method less trouble.(unless, the email is the problem you are trying to fix)

dynamik

You might want to check out this thread as well: http://techexams.net/forums/viewtopic.php?p=268208

Tyrant1919

Alright, I got my manager to purchase some Dameware licenses. Radmin would have worked, but their licensing is based per server, not per administrative user, so that was out of the question. I was working on UltraVNC on Vista and it works... most the time. Sometimes I'd have problems connecting, sometimes screen updates would be slow. It would just depend on something, and I didn't know what. We're starting to release new computers with Vista on it and needed a reliable RC software. I've been neglecting the TE forumz lately, thanks for the posts.

dynamik

Have you actually started using it yet? Post your experiences if you get a chance. Everyone seems to love it.

jessa451

Have you ever tried the products from intelliadmin? We've purchased 4 of them and use them for remote control all of the time. They're fairly cheap (around $100 each) and you can use them on unlimited clients. Better than Remote assistance because as long as you know client IP or name, you can log on. in a network environment works really well.

http://www.intelliadmin.com/home.htm

Tyrant1919

Dynamik:

I've been using Dameware throughout my Air Force career, although a bit short of 4 years.

I love how everything is accessible through DNTU. I'd normally leave it open when I was working, and whenever I'd get a call I'd be able to quickly browse to their computer and remote control if I needed too. Most computers had the client already installed, but some needed it installed. Worked fine everytime, no problems. I've had exactly 0 issues with DNTU. I've actually used it before to troubleshoot laptop computers over a satellite WAN. Remote Control was too bandwidth intensive, so I would use DNTUs remote console to bring up a command prompt. I believe I solved plenty of routing problems by giving plenty of information to our Net Admin people, I technically didn't solve it, but I feel I did. I remember getting a few calls from our WGMs, now CSAs, that for some reason didn't have local admin because a group wasn't properly added. OK, right click on the computer in DNTUs, go to users and groups. Add in the appropriate group, apply, BAM! Logout, log back on, BAM! Thank you have a nice Day. I think it just display everything in a simple way that I find it invaluable. I almost bought a DNTU license just for me to use at work. It's been awhile since I've used DNTU but I loved it.

DWMRC is 100% a cake walk. Install it. Connect to a computer and you're in as long as you have local admin on that computer from one way or another. I loved the checkbox use current credentials, never had to input a password. I believe sometimes I'd have to use another UN/PW, but that was rare and for some reason they weren't in the right groups either... (Damn Sys Admins don't know what they hell they're doin'!) Absolutley no fixes or workarounds needed to work with Vista. Great product.

I've been hooked on this software ever since I first laid eyes on it in early 2004. Biggest thing is that I have no problems with it at all. I've encountered no problems with their software. I will recommend it until something better comes along, or until they start charging too much for it :^).


I've never used or heard of intelliadmin. I just browsed their site, they seem to be a less known RC application, I've never heard of them. Not that it wouldn't work fine.

Anything that has DoD approval is groovy in my book. I've never seen it approved in writing, so it might not be.

zyzyzyzy

Try z2 Remote2PC. It's free with basic features and much better than vnc.
z2software.com/Remote2PC.htm

mr2nut

http://www.mremote.org/wiki/

Best RDP software out there and its free

mr2nut

Also, Damewares a good one (as already pointed out)

macdude

I like go to assit, http://www.fastsupport.com. It its quick and easy, just tell them to go to the website and give them the number that your screen will have and all is good.