Windows 2000 terminal services & printing

vCole

We have a client with two remote locations.

The printers work locally for them, but when they remote desktop to the server, they cannot print locally.

Printer drivers are identical on the server & the local machine.

At this point I'm about to rip my hair out.


Help, please?

Mishra

So User A...


Tries to print his word document 1 and is successful.

Then RDPs into Server A

Then tries to reprint word document 1 on his local machine the same way and is unsuccessful?

vCole

Mishra wrote:

So User A...


Tries to print his word document 1 and is successful.

Then RDPs into Server A

Then tries to reprint word document 1 on his local machine the same way and is unsuccessful?

Exactly.

theseman

Any errors in the event logs on the server?

Also, what is the brand/model of printer, some devices/drivers do not play nice with TS.

-Travis

vCole

theseman wrote:

Any errors in the event logs on the server?

Also, what is the brand/model of printer, some devices/drivers do not play nice with TS.

-Travis

No errors.

It's a Canon Image Runner 6000. It's a network printer.

cnfuzzd

Hi Fade,

Try this maybe?

http://support.microsoft.com/kb/302361/en-us


good luck!


John

theseman

^^ Good KB article..

You could also try removing the server driver and doing a driver mapping to something very basic (i.e. HP laserjet 4) on the server.

RussS

First up - the correct print driver is installed on both the local machine and the terminal server? They both have to be the same version - 5 & 5e do not work well - must be one or the other.