CDR

gorebrushgorebrush Member Posts: 2,743 ■■■■■■■□□□
in CCNP Collaboration
Call Detail Records...

Are these only available for *outgoing* calls made by my CCM users?

Is there anyway we can log incoming calls, if CDR is only for outgoing?

Thanks
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Comments

  • LuckycharmsLuckycharms Member Posts: 267
    Cisco CDR Analysis and Reporting (CAR)—provides reports for calls based on CDR records. Reports that are provided include Calls on a user basis, Calls through gateways, Simplified Call Quality, and CDR search mechanism. In addition, CAR provides limited database administration; for example, deleting records based on DB size.

    this might answer you question.
    The quality of a book is never equated to the number of words it contains. -- And neither should be a man by the number of certifications or degree's he has earned.
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  • gorebrushgorebrush Member Posts: 2,743 ■■■■■■■□□□
    Yeah, I turned it on last night and can see that it is recording everything nicely.

    Thanks :)
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  • LuckycharmsLuckycharms Member Posts: 267
    Don't for get to read on how CDR's work in CCM cluster's too... This will come in really handy when trouble shooting phones/gateways that are registered to different CCM box's...
    The quality of a book is never equated to the number of words it contains. -- And neither should be a man by the number of certifications or degree's he has earned.
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