Being a Helpdesk

lol...hilarious...
but i'd say with helpdesk/tech support/desktop support...the worst is talkin to someone who cant even really explain what the problem is, they give the most vaguest description possible...nothing drives me crazier than that...

undomiel

Lack of communication. Usually from the customer but also on a number of occasions from further up the food chain.

I really did hate taking calls, I'm with networker050184 that I'm glad I'm past that point in my career as well!

nel

I agree with all the others

but it was soo hard to bite my tongue and not shout back at the morons!!! especially when there cursing at you down the phone.

laidbackfreak

nel wrote:

I agree with all the others but it was soo hard to bite my tongue and not shout back at the morons!!!

ditto... i think when you get to this stage its about the right time to move from the helpdesk

especially when there cursing at you down the phone.

oh i used to enjoy that.... cos it gave me an excuse to hang up..... i was luckily backed by my bosses everytime.....

nel

laidbackfreak wrote:

nel wrote:

I agree with all the others but it was soo hard to bite my tongue and not shout back at the morons!!!

ditto... i think when you get to this stage its about the right time to move from the helpdesk

especially when there cursing at you down the phone.

oh i used to enjoy that.... cos it gave me an excuse to hang up..... i was luckily backed by my bosses everytime.....

ha! i know what you mean. Its the same people who THINK there high and mighty because of a particular job they do but in reality there no better than anyone else.

Mrock4

"I need this done and it's really important because I'm so and so's assistant and I have to.........did I mention it's really important??" .....don't know how many times I've heard this back in my helpdesk days...

Our helpdesk was not only a regular helpdesk, but also functioned as network support, so it wasn't that bad really. Most of my time was spent doing some cool stuff. It DID finely tune my troubleshooting skills though. For that I am thankful.

TravR1

The customers that cannot do things my 1 year old niece has already done... like plug in RCA cables

megasys

TravR1 wrote:

The customers that cannot do things my 1 year old niece has already done... like plug in RCA cables

...or turning on the Monitor

megasys

TechJunky wrote:

Being there?

Seriously....

I totally agree!!!

megasys

vincentnyc10 wrote:

phone calls.

You got that right, brother!

paintb4707

Answering calls from lawyers, consultants, and other people of that nature that think they are god's gift to the world and everyone else is below them. I especially enjoyed taking calls from those kind of people when I'm here trying to help them and they're talking down to me like I don't speak English.

Other than that, Help Desk is as fun as you make it. I had a good time on the phones, joking around with our clients. They all knew me by name and would call the queue asking for me. Even got a few accolade letters for amazing customer service that I take to every job interview.

wiseguy

I HATED working Help Desk. The only cool thing is making fun of customers after the call was done (or muting the microphone) and sharing laughs with your Help Desk colleagues.

Met44

I really didn't care for all of the negativity from co-workers when working at a help desk. It may not be the best environment, but a lot of people would gripe and complain about anything and everything almost incessantly (particularly those who were wearing thin after 5+ years). I understand their situation, but why would others want to surround themselves with ever-upset coworkers? I was contracted on at the time, and was offered a full time position there; I passed it up because of the people I would have been working with.

It wasn't all bad though, and there were some enjoyable times (with coworkers as well as clients).