helpdesk v desktop support
IT-Tech
Member Posts: 12 ■□□□□□□□□□
what are the differene between these terms?
1-Desktop Support.
2-Help Desk.
3-IT Technician.
4-Computer Specialist.
5-Support Technicia
6-Field Engineer
Are they all exchangebale in meaning? or there are some dissimilarities?
please comment.
1-Desktop Support.
2-Help Desk.
3-IT Technician.
4-Computer Specialist.
5-Support Technicia
6-Field Engineer
Are they all exchangebale in meaning? or there are some dissimilarities?
please comment.
Comments
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Daniel333
Member Posts: 2,077 ■■■■■■□□□□
Companies make up their own terminology. The only industry standard that I am aware of are from ITIL, in which they call it a "service desk".-Daniel
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dynamik
Banned Posts: 12,312 ■■■■■■■■■□
"Field" typically means out-and-about, but I think the responsibilities are going to be more or less the same between all of those. There's nothing to say that a "help desk" position at two different companies will be exactly the same either. -
dfjama
Banned Posts: 63 ■■□□□□□□□□
thanks for your comments. if an it tech and it support tech are exchangeable.
is it? -
phantasm
Member Posts: 995
dfjama wrote:thanks for your comments. if an it tech and it support tech are exchangeable.
is it?
As has been stated, it varies by company. I'm an IT Analyst and do everything from helpdesk to network support. That includes printer support and desktop support plus interfacing with multiple vendors and business contacts in regards to service contracts. I do alot, from replacing a hard drive to replacing a network segment."No man ever steps in the same river twice, for it's not the same river and he's not the same man." -Heraclitus -
Bokeh
Member Posts: 1,636 ■■■■■■■□□□
Same here. Glorified title is IT Support Specialist. Im the sole support for one regional and 13 satellite offices. Everything from phone support, to on site support, to helping higher ups with home PC problems. With a lot of these titles you become a Jack/Jill of all trades. -
IT-Tech
Member Posts: 12 ■□□□□□□□□□
what does first line, information systems mean?
what about tier 1,2 or 3 technician? and which is more valuable?
guys bear with me as I am confused of these termonologies?
take care -
Bokeh
Member Posts: 1,636 ■■■■■■■□□□
Information Systems - Information Technology = same thing. You are responsible one way or another for computers, network, holding user hands, etc.
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oo_snoopy
Member Posts: 124
IT-Tech wrote:what are the differene between these terms?
1-Desktop Support.
2-Help Desk.
3-IT Technician.
4-Computer Specialist.
5-Support Technicia
6-Field Engineer
Are they all exchangebale in meaning? or there are some dissimilarities?
please comment.
As people have said they will all vary from company to company, however from what I've seen you can break them up some.
Desktop support normal deals more with working with desktop and pc hardware issues.
Help Desk can be just that but also can just be the first line of support from server issues to networking to simply pc problems.
IT Technician is a generic term, same for computer specialist, and Support Tech, which can be for any frield.
As some other people have stated, the word field normally means moving around a bit more.
Don't get to hung up on job titles, find out the job. I've been a "Core Engineer' before and all I was really just network support. Right now I'm a "network support analyst' but I'm really a network engineer.I used to run the internet. -
IT-Tech
Member Posts: 12 ■□□□□□□□□□
thanks for all your sugestions and responses
it is well understood now oo_snoopy.
