Resume feedback

I'm updated my resume today and I was hoping you guys and give some feedback on it. Thanks.

Profile:
Highly knowledgeable and results-oriented IT professional with exceptional communication skills. Demonstrated the ability to work independently or part of a team. Excellent qualifications in IT operations, support, network architecture, team building, asset management and budget development with proven ability to combine project and staff management with technical expertise to consistently exceeded corporate goals.

Education:
xxx College • xxx • April 2002
• Undergraduate of Computer Science

Certifications:
Microsoft Certified Systems Engineer MCSE
Microsoft Certified Systems Administrator MCSA
Microsoft Certified Professional MCP
CompTIA A+
CompTIA Network+
CompTIA Security+

Experience:

xxx • xxx • Jan 2008 – Present • System Administrator
•Providing second and third line support for internal systems across 2 sites, supporting 400 users
• Desktop migration from Windows 2000 to Windows XP. Provided technical support for corporate client/server systems
• Daily tasks consist of general IT administration, cloning workstations, Server builds, server software installations, upgrading or replacing failed hardware components, troubleshooting software related issues, both on the Servers and workstations
• Creating strong detailed documentation of procedures of system builds and fault resolution

xxx • xxx • Oct 2004 – Jan 2008 • Network Analyst
• Support and maintain Active Directory in a Windows 2003 environment in a network consisting of 500 users and computers
• Additional administrative functions included building and deploying images using Symantec Ghost, installation and support of various software
• Analyzed and corrected network troubles and performance issues
• Responsible for Back-up strategies for systems and implementing regular data backups
• Configuration & Administration of Proxy server
• Manage, monitor, install, upgrade, configure, and troubleshoot servers and network equipments

xxx • xxx • Jan 2004 - Aug 2004 • Technical Support Agent
• Identified and implemented technologies and methods of using existing technology to help users work more efficiently
• Assisted and supported the planning and execution of infrastructure computerization.
• Provided quality customer service with a high volume central processing and distribution center
• Decrease processing time of routine tasks using computers

xxx • xxx • Jun 2002 - Dec 2003 • Technical Support Specialist
• Improved overall computer literacy of company through training employees
• Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls resolved within company’s 10-minute requirement
• Performed system testing, script writing, and document change control in a validated environment.

xxx • xxx • Jun 1997 – Mar 2001 • Customer Service Technician
• Managed multiple contracts and projects; ensured that deadlines, quality standards, and client expectations; served as liaison between staff and clients to ensure reliable follow-through, and clear communications
• Managed broad range of installation, upgrade, rollout, and troubleshooting projects for Windows-based networks
• Built new computers, migrating existing applications, and customizing configuration settings

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Comments

Mishra

Experience first

Your summary sections should be 1-2 quick sentences or no summary at all

Your certifications need complete dates.

If thats all you did as a system admin for 1 year then I feel bad for you

If thats all you did as a network analyst for 4 years then I really feel bad. Make sure you are listing major accomplishments and projects. Make it sound like you really did a lot of work for the long time you were there.

If you are looking for a sys admin job then you might want to get rid of your jobs listed before the network analyst job. Expand on the 2 major jobs of your life and your resume will be received better.

You did a good job at keeping things clean

unerau

man you should put more experience, , or programming which you can learn in less than a week, or database maintance. also go study routing protocols and add some insignificant stuff, just to add to the list hehe.

networker050184

unerau wrote:

man you should put more experience, , or programming which you can learn in less than a week, or database maintance. also go study routing protocols and add some insignificant stuff, just to add to the list hehe.

That is not a good idea. Adding false information to your resume will cause you more harm then good. One week of learning programming is hardly enough to put in on your resume. And if you are using stuff for filler it will be obvious to a technical person. It may make it past HR, but thats probably as far as it will get...

Kasor

Correction, they called:

B.S of Computer Science (Not undergradate)

You already wrote down Microsoft Certified Systems Engineer, then NO need to write MCSE. However you need to write down in which system like: NT, W2K, W2K3...

The System Admin and Network Analyst position sound like network technician job to me. Need to rewrite.

The order should be job experience go first, then education and certifications. Also, the profile used only when you are expert in the field at the job that you want to apply. Your profile is too general and not even reflect your experience which mean mismatch information. The resume will go to garbage can.

mattrgee

What did you achieve in these positions? Employers are far more interested in what you achieved for a previous employer as it's likely you could do the same for them.

i.e.

"I overcame the limitations of the existing telephone system by researching and implementing VoIP technology. This expanded our telephone system to neighbouring sites, whilst reducing call charges and avoiding installation costs of £2,500."

Employers love this sort of stuff as it shows you are goal driven and can save the company money. So for your current position and previous positions include an achievements section listing what you achieved.