Resume Review

the_Grinch

Figured I should pop it on here to see where I could improve a bit!

(Sorry about the formatting, school switched to PDF instead of Word Docs!)

Education
Drexel University, Philadelphia, PA
Bachelor of Science in Computing and Security Technology, December 2008
Computing Security, Cumulative GPA: 3.45

Relevant Coursework
Microcomputer Hardware
Microcomputer Software
Linux I, II, III
Web Development I, II, III, & IV
Network I, II, III
Server I and II
Database I
Client Side Programming
Operating System Arch I, II, III
IT Security I & II
Security & Information Warfare
Applied Cryptology
Computer Forensics
IP Security and VPN Technology
Defensive Counter-Measures
IT Policies
IT Risk Assessment
Disaster Recovery
Network Security I II
IT Security Audits
Access Controls and Intrusion Detection Technology
Security Management
OS Security Arch I
Incident Response Best Practices
CCNA Course @ ILI Institute, Mt. Laurel, NJ

Technical Skills
Computer Hardware: PC, Mac
Computer Software: Office
Operating Systems: Mac OS, Windows (NT, 95, 98, ME, 2000, XP)
Programming Languages: C++, Java, and Visual Basic
CompTIA Security+ Certified
Cisco Certified Entry Networking Technician (CCENT)

Experience

Computer Tech, September 2007 to March 2008
Troubleshoot PCs/Macs
Install Software/Hardware
Laptop Repair
Securing Wifi
Inventory

Part-Time Computer Tech, February 2007 to September 2007
Troubleshoot PCs/Macs
Install Software/Hardware
Laptop Repair
Inventory

High Speed Internet CAE, December 2006 to Feb 2007
Troubleshoot Customers Internet
Guide Customer through Self-Install
Troubleshoot Mac and PC Issues
Limited Router Troubleshooting

Associate Manager, July to Present
Projector Maintenance
Customer Service
Building Maintenance
Inventory Management
Cash Management
Running of Films

Front Desk Staff, September 2004 to Present
Control front reception intake
Monitor non-residents entering the building

Computer Sales Associated, June 2004 to September 2004
Assisted customers in purchasing the best hardware and software for their needs
Provided technical support and recommendations for computer problems

Team Leader, September 2003 to December 2004
Trained new employees on registers, customer service, and cleaning of theaters
Assisted customers on theater issues, complaints, and needed services

Honors, Awards and Certifications
CompTIA Security+ Certified (COMP001005139605)
Cisco Certified Entry Networking Technician (CCENT) (CSCO11220682) (Expires: 10/15/11)
Academy of Engineering Sciences 2004
Drexel University Housing Appellate Board
2005 Freshman Writing Award
Dean's List Majority of the Terms at Drexel

Like I said formatting is there, just not on the forum. I list my certs twice in case they don't go all the way to the bottom. I think my biggest issue is that I haven't spent a ton of time at any one company. Computer sales was a summer gig, front desk was work study, High Speed Internet CAE interfered with school, and the first tech job I left because they had us use paper time sheets that had to be approved by the director of technology who liked to forget to sign and hand them in so we would go weeks without pay. I never really list my time at Immigration and Customs Enforcement for two reasons. First, my total time there was about a month due to injury. Two, not relevant to the jobs I've been applying too.

My other question is in regards to the cover letter. I never really know what to put into them without repeating basically what's on the resume. Also, should I include course descriptions?

Thanks!

coax31

Put your education after your experience and lose the course syllabus stuff and references to GPA, good GPA however most employers could care less.