IPPC - Enterprise - Help - Question

AlanJames

Hey All,

I have a customer that has IPCC enterprise, I'm pretty new to this technology.

Anyway, they have put a request in to have the system divert to to voice mail about a set amount of time.

I've got as far as setting up unity, and integrating it with CCM. But I'm unsure how to put the divert on within the ICM script..

Has anybody had much experience with IPCC - Enterprise, scripting? etc

Help! :P

empc4000xl

AlanJames wrote:

Hey All,

I have a customer that has IPCC enterprise, I'm pretty new to this technology.

Anyway, they have put a request in to have the system divert to to voice mail about a set amount of time.

I've got as far as setting up unity, and integrating it with CCM. But I'm unsure how to put the divert on within the ICM script..

Has anybody had much experience with IPCC - Enterprise, scripting? etc

Help! :P

anytime it comes to IPCC for a call center, its best to just get on the line with TAC

AlanJames

Tell me about it.

Unfortunately we don't have Cisco vender support with the company yet.

So we can't log a configuration assistance TAC

empc4000xl

AlanJames wrote:

Tell me about it.

Unfortunately we don't have Cisco vender support with the company yet.

So we can't log a configuration assistance TAC

Who setup a deal to support a enterprise size call center with no TAC.


Good luck


Cheers

dtlokee

What do you mean by a "set amount of time"?

AlanJames

What do you mean by a "set amount of time"?

company politics, I'm not sales dude :P But it is getting sorted.

What do you mean by a "set amount of time"?

Duration of time, so after 2 mins of the call being unanswered in the queue within ICM, the call is then diverted to VoiceMail.