IT Man wrote: Most people I have spoken to and dealt with go after the A+ and sometimes Network+ certs first before going into the Microsoft and/or Cisco world. Not saying what you are doing is wrong, just what most folks I know have done since most helpdesk jobs involve troubleshooting with the PC and not always the OS. Obtaining that cert doesn't bind you to a life of support work, it is just a stepping stone into the IT world. If that is your desire, go for that cert to help get your foot in the door, then continue to study so that you can upgrade it to the MCSE/MCITP:EA cert.