Good Certs for help desk?
Hi everyone. I currently have a help desk concepts class and the instructor has decided for our class to start a student help desk for the college. I have talked to student that have worked for the student help desk when they took this class and found that they do not get enough machines to keep busy when you are at the help desk. Since this is part of our grade our instructor wants us to figure out things to do while the help desk is not busy that he can grade us on. He said some example of things we could do would be research, creating technical documents, and other things that have to do with help desks. So I was wondering about any certs that would be good for a help desk or any help desk specific certs.