Help me tweak my Resume!

EvilGenius007EvilGenius007 Member Posts: 2 ■□□□□□□□□□
Greetings! I'm hoping for some feedback on my resume from tech-minded folks, most of whom I'm sure are far more experienced in job hunting than I am. I'm currently targeting "entry level" tech positions at medium-sized local companies and colleges/universities throughout the midwest. Largely, I've been looking for Desktop Technician or Help Desk tech type jobs, in addition to some relatively uninformative/generic IT listings.

I haven't had a great deal of success in landing interviews (less than 10% of my applications, I'd say) so I think I need to do something about my resume. After reading over the sticky on this forum I'm trying out a new "SUMMARY" statement instead of an Objective, but I don't think I've quite got it down yet. While some of the formatting is preserved here, a better idea of what the resume actually looks like can be found in the thumbnail/image link at the end.

Any and all comments, criticisms, and critiques are welcome at this stage. Thanks in advance!

Lxxxx B. Cxxxxx
XXXX County Road 25 N (937)4XX-2XXX
Bxxxxxxxxxx, Ohio 4XXXX [email protected]


Self-motivated college graduate experienced in PC and network troubleshooting. Seeking opportunity to resolve challenging technical problems in a stimulating environment. Opportunities for growth and advancement essential.


University of California San Diego, San Diego, California
Earned credits towards Ph.D. in Bioinformatics (2005 – 2007)

* Completed 35 graduate credits toward degree

Hiram College, Hiram, Ohio
Bachelor of Arts in Computer Science, Biology (2005)

* Graduated cum laude.
* Recognized with Computer Science department honors.
* Inductee of Biology Department Turner Society.


Software: MS Office (Excel, Access, Word, Power Point), (Writer, Calc), Visual Studios .NET
Systems: Windows XP, Windows 2000/98/95, Linux
Technical Support: Active Directory, Trouble Ticket Queue, E-mail/Telephone/Personal Customer Service & Satisfaction
Hardware: Wired & Wireless Network Equipment, PC Troubleshooting & Repair, System Design & Implementation, Printer Installation & Support
Programming: C++, Perl, HTML, Java


Self Employed – Supplemental / Part time
PC Support, Consultation & Repair (2005 – Present)

* Repaired and implemented preventative measures against adware, malware and viruses.
* Utilized customer feedback to determine and implement upgrade paths for PCs and small networks.
* Configured and built new computers based on clients' budget and computational needs.

Assurant Specialty Services, Springfield, Ohio
Hazard Specialist (2007 – 200icon_cool.gif
* Managed escrow accounts relating to hazard insurance claims, arranging distribution of funds to homeowners in compliance with client, investor, and regional guidelines.
* Utilized advanced MS Word features to enhance document templates for outbound correspondence & internal documentation, consolidating & simplifying work flow.
* Generated and maintained MS Excel reports of department activity for clients, performed troubleshooting of MS Excel and Access issues for management and co-workers.
* Developed and presented training documentation materials and summary guidelines for new employees.

Dray Computer Center, Hiram College, Hiram, Ohio
Help Desk Technician (2004 – 2005)
* Provided in-person, e-mail, and telephone support to students, teachers and faculty, including responsibilities with managing MS Active Directory for accounts.
* Utilized in-house ticket system to troubleshoot and repair personal computers and school network resources.
* Created a formalized adware/malware removal process flowchart and procedure documentation.
* Assisted in projects to upgrade on-site resources.

Virginia Commonwealth University, Richmond, Virginia

Bioinformatics & Bioeng. Summer Institute Intern (2003 – 2004)
* Assisted with S. sanguis genome sequencing project.
* Developed and applied “BOX-C” software for targeted gap-closure, assisted with performing PCR reactions to verify results.

Residential Life, Hiram College, Hiram, Ohio

Resident Assistant (2002 – 2005)
* Formulated, coordinated, publicized and implemented educational and entertaining community activities.
* Fostered and maintained a community within the residence hall.
* Provided responsible oversight of approx. 200-250 students, including confrontation, mediation and crisis management.

Kennedy’s Furniture Refinishing, Bellefontaine, Ohio
Maintenance and Repair (2007)
* Maintained and repaired facilities.
* Completed numerous projects to improve grounds.

Seasonal employment in customer service positions
* Sales Associate (2001 – 2002), Wal-Mart Electronics, Bellefontaine, Ohio.
* Waiter (2005), Tumbleweed Restaurant, Bellefontaine, Ohio.


Technology Advisory Committee, Hiram College, Hiram, Ohio
Student Representative (2004 – 2005)

* Provided student perspective in decisions regarding selection and deployment of coursework software.
* Reported on committee processes to Hiram Student Government.

Association of Computing Machinists, Hiram College, Hiram, Ohio
Treasurer, Vice-President, President (2002 – 2005)

American Institute of Biological Sciences, Hiram College
Member, Treasurer (2003 – 2005)

Boy Scouts of America, Troop 94, Bellefontaine, Ohio
Eagle Scout, Senior Patrol Leader (1994 – 2001)
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