Finally, out of helpdesk!

So after 2 years of working the helpdesk and getting certified, they've moved me out and on March 3 I'll be working for the IT department of the same ISP I had worked for. I put my MCSE studies on hold as I should finally get hands on experience with Server 2k3 to help me understand better, and in the meantime I'm gonna' get my CCNA out of the way! Would like to thank this site for all it's help in my getting certified.

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Comments

mikej412

Congratulations!

carboncopy

Congrats! I hate helpdesk, lol

kenny831

Congrats! Good news. Hard work and honest study pays off.

Netwurk

Congrats!

Our promotion path where I work is

Intern
Helpdesk
NOC
IT Technician
IT Engineer

But all of it (well maybe not the internship) is considered IT and the upper level helpdesk guys make more than some of us techs.

Hey, if I was younger and could afford the paycut, I would ask to be transferred to the NOC as most of them bypass the tech level and become Network Engineers when they get promoted.

And we had an intern who got his CCNA and went right from internship to the NOC!

Congrats again!!!

APA

well done

Wishin you all the best in the new role.

undomiel

Congratulations! That's fantastic! I'm always glad to see people getting off the phones and into the server room.

Knives Out

gratz!

Its a glorious world when you first get off the helpdesk!

the_Grinch

Congrats! I'm doing everything to avoid help desk...been spoiled by being a field tech!

M4verick

Thanks for the support all.
I should have also clarified, it's technically an internship, but they're already thinkin' about turning it into something more than that.

7255carl

its really good to see hard work pay off, huge congrats!!

vCole

Congrats!

Good luck & enjoy it.

1MeanAdmin

Congrats!

skrpune

Congratulations!!

the_Grinch wrote: »

Congrats! I'm doing everything to avoid help desk...been spoiled by being a field tech!

Same here...I've really been avoiding help desk if at all possible (I actually chose a lower paying field tech position over a higher paying phone support position for my first IT job!). It's not that I can't do phone support, it's just that it can be sooooo frustrating at times. And I'd hate to get someone like me on the other end of the line, yeesh...

Big Jizay

Getting out of helpdesk is like getting out of Shawkshank prison. I hope to be out soon!

mikej412

Big Jizay wrote: »

Getting out of helpdesk is like getting out of Shawkshank prison.

That would explain the Titanium Sporks I've seen in helpdesk areas!

Netwurk

A lot of my co-workers are always mad at the helpdesk guys (and gals) because they send us tickets for easy things that they should know how to do themselves

But I tell them to relax - if the helpdesk and NOC guys could do it all then they wouldn't need us

Congrats again for getting out and moving upwards - I would be pulling out the little hair I have left if I was talking to users all day.

CaptainCharisma

Congratulations and good luck.

I'm hoping to break out of my helpdesk/jr admin prison soon. I think it will be nice to get back to a point where I'm not having nightmares about phones.

genXrcist

Congratulations!! Helpdesk is a necessary evil best left to those who don't want more out of life.

BigTex71

Congrats!