Are you a 2 minute fixer?

Lee H

Hi

It makes my blood boil when I go on to a PC to do something only for it to take soooo much longer due to some numpty not knowing how to setup a PC

example, user has 4 PST files all in different locations, I mean whats that all about

I prefer to spend as long as necessary when doing anything on a client for it to be setup the right way, but if you join an IT dept with 2000 clients, thats potentially 2000 stupid mistakes that you have to mop up

Whos brave enough to admit to being a 2 minute fixer

Lee H

undomiel

I fix my problems the right way in 2 minutes.

dynamik

Lee H wrote: »

Whos brave enough to admit to being a 2 minute fixer

That's what my wife tells me, but I don't think it's complementary...

lildeezul

dynamik wrote: »

That's what my wife tells me, but I don't think it's complementary...

hahaha hilarious.. :D

vCole

dynamik wrote: »

That's what my wife tells me, but I don't think it's complementary...

too funny

Kaminsky

dynamik wrote: »

That's what my wife tells me, but I don't think it's complementary...

LOL That long ?


I've come across large PC installations done by contractors where they would deliberately build each PC by hand - needless to say, each one was slightly different and caused lots of problems down the line.... However, it was obvious maximising their time on site and in the sweet money was their priority. Not the quality of the work.

All you can do is be the one that does the building so that everything gets built your way but you can guarentee your successor will find things you have not done/done wrong.

Set a benchmark image and then make sure any new/replacement PCs go out with that agreed image and eventually you will have everything built as you like it. This rolling fix is the only sensible way it can get sorted out. Any large user base IT dept should be doing this as a matter of course these days I would have thought.

Such is the way of these things.

HeroPsycho

Kaminsky wrote: »

LOL That long ?

No, and that's his problem...

KGhaleon

I'm a 2 minute fixer since I generally document all the problems I come across each day. When I see something that I've fixed before, I just fix it right then and there or send the person the instructions to do it themselves.

Unfortunately what happens is that you go to assist someone and you already know how to correct the issue, but oftentimes they like to try and explain or show you the problem and talk for 10 minutes about what you already suspect. They think they are helping you. <_<

d4nmf

Whos brave enough to admit to being a 2 minute fixer

Me...i have no shame, if its the big cheeses machine the last thing they want is a IT Bod knocking about their machine taking up their "expensive" time

manny355

KGhaleon wrote: »

I'm a 2 minute fixer since I generally document all the problems I come across each day. When I see something that I've fixed before, I just fix it right then and there or send the person the instructions to do it themselves.

Unfortunately what happens is that you go to assist someone and you already know how to correct the issue, but oftentimes they like to try and explain or show you the problem and talk for 10 minutes about what you already suspect. They think they are helping you. <_<

+1

I have ran across this many many times.

Kasor

I'm off the chart for 2 mins

JDMurray

Fix the problem in two minutes and bill for the minimum of four hours. What so wrong about that?

d4nmf

JDMurray wrote: »

Fix the problem in two minutes and bill for the minimum of four hours. What so wrong about that?

I thought that was standard procedure?

jibbajabba

JDMurray wrote: »

Fix the problem in two minutes and bill for the minimum of four hours. What so wrong about that?

If IT would always bill the actual amount of time needed to fix / do something we won't be where we are at the moment lol ...

Lee H

Shame on you IT people

I prefer to see the big picture and have machines setup in such a way that they require little effort to support, if yours already are then hats off to ya

eg. I was on a machine other day that had 4 PST files all in different places, 1 on local machine in default location, 1 in C:\Email, another 2 on seperate servers

Lee H

KGhaleon

Lee H wrote: »

eg. I was on a machine other day that had 4 PST files all in different places, 1 on local machine in default location, 1 in C:\Email, another 2 on seperate servers

Lee H

That's the norm where I work, where we have thousands of employees who create PST files whenever they please. Executives have over 100 PST files with 10+ years worth of emails.
This one lady asked me why her outlook was so slow, and all her PST files were on mapped drives.

Spent an hour transferred it all to the local PC.

tiersten

A 2 minute fix becomes the "right" fix once you document it...

JBrown

KGhaleon wrote: »

That's the norm where I work, where we have thousands of employees who create PST files whenever they please. Executives have over 100 PST files with 10+ years worth of emails.
This one lady asked me why her outlook was so slow, and all her PST files were on mapped drives.

Spent an hour transferred it all to the local PC.

Big mistake, You will be spending another 5 hours copying them back and connecting CEO's secretary to it once that lady leaves for a vacation.

JBrown

You have to have some small problems in place, sometimes. Otherwise your manager will walk around and look for another "project" for you. It will take you anywhere from 2 days to 1 week to finish it, and then ... he does not really need it "you know, i just saw that you were bored" and ask you delete it.
So if that is something small or insignificant problem then don't touch it, leave it as is.