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_maurice
Member Posts: 142
I purchased a Cisco ASA 5505 from Amazon.com. It came with firmware asa724-k8.bin. Isn't version 7 old? My Cisco login is only guest level. I don't have access to the download page. I am used to vendor login accounts asking me to register my serial number and then giving me access to the download page. I don't see anything like this with Cisco. Customer service told me to call Amazon and they will give me firmware for my purchase... ya right. Do I not get access to firmware updates when purchasing Cisco hardware? Can someone fill in the gaps for me?
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dynamik
Banned Posts: 12,312 ■■■■■■■■■□
I believe you need to purchase a support contract to get updates. However, it's odd that it didn't come with the latest version at the time. Have you tried contacting Amazon? -
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mikej412
Member Posts: 10,086 ■■■■■■■■■■
No. You need a Smartnet contract.Do I not get access to firmware updates when purchasing Cisco hardware?
If someone sold you "old stock" you need to take it up with the seller.:mike: Cisco Certifications -- Collect the Entire Set! -
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Cherper
Member Posts: 140 ■■■□□□□□□□
Lots of items out there that are being sold without the latest. They were in production, replaced and never upgraded. It can be a real pain to get by, but most of the sellers I have seen don't even list the IOS version. Need to ask up front.Studying and Reading:
Whatever strikes my fancy... -
Optionstiersten
Member Posts: 4,505
NBD SMARTnet for a ASA5505 isn't that much for 1 year. Go talk to a Cisco reseller.
