Exam 70-685 objectives available

Piers

Pro: Windows 7, Enterprise Desktop Support Technician






Identifying Cause of and Resolving Desktop Application Issues (20 percent)

• Identify and resolve new software installation issues.
  • This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing
• Identify and resolve software configuration issues.
  • This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
• Identify cause of and resolve software failure issues.
  • This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Identifying Cause of and Resolving Networking Issues (23 percent)

• Identify and resolve logon issues.
  • This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
• Identify and resolve network connectivity issues.
  • This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
• Identify and resolve names resolution issues.
  • This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
• Identify and resolve network printer issues.
  • This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues

Managing and Maintaining Systems That Run Windows 7 Client (21 percent)

• Identify and resolve performance issues.
  • This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
• Identify and resolve hardware failure issues.
  • This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Supporting Mobile Users (18 percent)

• Identify and resolve wireless connectivity issues.
  • This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
• Identify and resolve remote access issues.
  • This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources
• Manage file synchronization.
  • This objective may include but is not limited to: synchronizing offline files and folders; restoring the backup files; folder size limits; roaming profiles

Identifying Cause of and Resolving Security Issues (18 percent)

• Identify and resolve Windows Internet Explorer security issues.
  • This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates
• Identify and resolve firewall issues.
  • This objective may include but is not limited to: determining whether a port or a protocol needs to be enabled; determining whether access needs to be provided to an external address
• Identify and resolve issues due to malicious software.
  • This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control
• Identify and resolve encryption issues.
  • This objective may include but is not limited to: requirements for installing; recovering encryption keys; key management
• Identify and resolve software update issues.
  • This objective may include but is not limited to: identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

Piers

and I would assume that, similar to the 621 exam would be passable by studying 620 and ?, the MCDST upgrade (70-682) would be easy to pass by studying 680 and 685..

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