JockVSJock's Resume: Please offer feedback

Greetings, I'm gonna post my resume in order to improve it. Please let me know where it can be improved.

One of the main goals with my resume is to move into either a sysm admin/network admin type position.

1234 Any Street Apt # 9 - Any City, Any State – ZIP – 123-456-7890 - emailaddress@goeshere.com

Summary: IT Professional with over 10 years experience in troubleshooting and teamwork. Can demonstrate the ability to understand customers' issues, document issues and find solutions quickly and accurately.

TECHNICAL PROFICIENCIES:

Certifications: CompTIA A+, CompTIA Network+, and CompTIA Linux+
Operating Systems: Windows 2000/XP/Vista, Linux, and Apple OS X
Hardware: Dell, Gateway, and IBM desktops and notebooks, Defcon
Security Device, and various printers and scanners
Applications: Microsoft Office 2003, Microsoft Outlook 2003, Microsoft Shadow Copy, Safeguard, McAfee Anti-Virus and HEAT

PROFESSIONAL EXPERIENCE
Corporation A, Any City, Any State 5/07 – Present
Operations Support Specialist

Provide technical support for over 5,000 users with password resets, troubleshooting various software/hardware issues, and monitored various network devices throughout a five state area. Fulfilling user request, such as installing/removing software, and encrypting cdroms that contained customer data for use outside of the company

Key Accomplishments:
Outperformed co-workers in customer satisfaction by providing excellent
customer and technical support
Able to solve 95% of Level I calls without escalation to Level II/Level III
Composed and updated technical support documentation so that it is accurate

Company ABC, Any City, Any State 11/06 – 5/07
Technical/Tax Help Desk Support

Resolved customer's technical and tax related questions via telephone and
email. Provided various levels of technical and tax assistance to other
staff. Completed and updated help desk documentation so that it is accurate.
Also assisted startup company x, part of company abc, in performing and tracking sales and recommending process improvements

Key Accomplishments:
Outperformed co-workers in customer satisfaction by providing excellent
customer and technical support
Increased startup company x sales by 25,000.00 for a two month period by
implementing process improvements

ABC Contractor, Any City, Any State 10/6 - 11/6
Technical Contractor
Upgraded pc hardware/software for over 400 end users for an international
insurance company. Prepared computers for deployment by installing various
hardware/software based on user's needs. Ran various upgrade scripts from
servers to lock down end user's computer desktop and migrated all end user data
to new computer. Confirmed all necessary hardware/software was installed
as needed and was working to end user satisfaction. Also provided coaching
for new computer software/hardware.

Key Accomplishments:
Was able to roll-out 6 to 7 personal computers a day instead of the required 5

Education
University of ABC
M.S. - Management Information Systems with a Concentration in Business
Administration
Degree Date: December 2005

University of XYZ
B.S., History and Minor in English
Degree Date: May 1998

Certifications
CompTIA Network+
CompTIA A+
CompTIA Linux+

Professional Organizations
Infraguard
Jaycees

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Comments

Ashenwelt

Ok, some comments.

1. Block the address, don't spread it accross.
2. Make a certs catagory up near the top.
3. Don't double list certs.
4. Make your key accomplishments read, make them sentences, not fragments. This detracts, saying I have these accomplisments... and then making them not stand out... or worse, stand out as not being good.
5. Tighten up the text on the descriptions of the jobs. They feel jumbled.

SO... can you tell I am currently board and spending way to much time on the net at the moment?

ServerProvides

Frankly I would say your resume might need some restructuring. You have to remember that normally your resume will be in a stack (or inbox) along with many others and will have at most 1 or 2 minutes before it is filed into the "keep" or "discard" piles. Therefore it is your main priority to make yours stand out. I'm not going to get into formatting but make sure that you use a nice word processor and with a visually appealing layout that lets the employer quickly scan over your resume and see all of your accomplishments.

I would probably move the education and certifications to the top of the resume. Often times resumes get sorted based on these qualifications first. The next piece of advice I would give is to make your responsibilities for each job a list rather than a paragraph. It just makes it that much easier for the individual tasks you performed at each job to stand out.

You have a very strong IT history, and the more work you put into your resume the more your employer will be able to see that fact. Perhaps try surfing google for some resume layouts to give it a professional feel. Good luck in your job search!

JockVSJock

Had a thought, maybe saying outperforming co-workers may be too aggressive...?

Maybe I should say that I have been recognized for excellent customer service by co-workers and customers...

Thoughts?

Xcluziv

JockVSJock wrote: »

Had a thought, maybe saying outperforming co-workers may be too aggressive...?

Maybe I should say that I have been recognized for excellent customer service by co-workers and customers...

Thoughts?

Yea, that might be a little to aggressive IMO. In regards to the second staement, were you ever chosen for an "Outstanding Employee" award or something of that nature?

JockVSJock

Xcluziv wrote: »

Yea, that might be a little to aggressive IMO. In regards to the second staement, were you ever chosen for an "Outstanding Employee" award or something of that nature?

I was going to spin it as 'recognized by co-workers and customers for outstanding customer service.'

JockVSJock

Xcluziv wrote: »

Yea, that might be a little to aggressive IMO. In regards to the second staement, were you ever chosen for an "Outstanding Employee" award or something of that nature?

Yes I've been recognized at all of my positions for providing excellent tech/customer service skills, either by employees or customers or both.

JockVSJock

Ok, taken everyone's recommendations. Here is an updated version of the resume.

JockVSJock

St Address
City, State, and Zip
Phone # and Email Address

Summary: IT Professional with over 10 years experience in troubleshooting and teamwork. Can demonstrate the ability to understand customers' issues, document issues and find solutions quickly and accurately.

TECHNICAL PROFICIENCIES:

Certifications: CompTIA A+, CompTIA Network+, and CompTIA Linux+
Operating Systems: Windows 2000/XP/Vista, Various Linux Distros, and Apple OS X
Hardware: Dell, Gateway, and IBM desktops and notebooks, Defcon
Security Device, and various printers and scanners
Applications: Microsoft Office 2003, Microsoft Outlook 2003, Microsoft Shadow Copy, Safeguard, McAfee Anti-Virus and HEAT

Education
University of ABC
M.S. - Management Information Systems with a Concentration in Business
Administration
Degree Date: December 2005

University of XYZ
B.S., History and Minor in English
Degree Date: May 1998

PROFESSIONAL EXPERIENCE
Company ABC, City, State 5/07 – Present
Operations Support Specialist

Provide technical support for over 5,000 users with password resets, installing various software for end users and troubleshooting various software/hardware issues. Monitored various network devices throughout a five state area and worked closely with Networking Department and System Engineers on various issues.

Accomplishments:
Recognized for excellent customer service by co-workers and customers
Able to solve 95% of Level I calls without escalation to Level II/Level III
Composed and updated technical support documentation so that it is accurate

Company XYZ, City, State 11/06 – 5/07
Technical/Tax Help Desk Support

Resolved customer's technical and tax related questions via telephone and
email, provided various levels of technical and tax assistance to other Intuit
staff, and completed and updated help desk documentation so that it is accurate.
Also assisted FlyByNight, an Company XYZ, in performing and tracking sales and recommending process improvements.

Key Accomplishments:
Recognized for excellent customer service by co-workers and customers
Increased FlyByNight sales by 25,000.00 for a two month period by
implementing process improvements

Company Foo, City, State 10/6 - 11/6
Technical Contractor
Upgraded computer hardware/software for over 400 end users for an international
insurance company, by preparing computers for deployment by installing various
hardware/software based on user's needs. Ran various upgrade scripts from
servers to lock down end user's computer desktops and migrated their data
to new computers. Confirmed all necessary hardware/software was installed
as needed and working to end user satisfaction. Also provided coaching
for new computer software/hardware.

Key Accomplishments:
Was able to roll-out 6 to 7 personal computers a day instead of the required 5

Professional Organizations
Infraguard
Jaycees

mikedisd2

Looking much better. As Ashenwelt mentioned earlier, create a Certifications section and list your certs down the page, not across. Also remember to keep adding to them.

JockVSJock wrote: »

Company Foo, City, State 10/6 - 11/6

Make sure there is consistency in all of your formatting throughout the resume. You have "December 2005", "11/06 – 5/07" and "10/6 - 11/6". Keep the format the same.

Personally I prefer to write the date in full; i.e., May 2007 instead of 05/07. It's more presentable and readable.

JockVSJock wrote: »

Was able to roll-out 6 to 7 personal computers a day instead of the required 5

Check punctuation; there's a few full stops missing.

Don't give them reason to dismiss your application, especially over seemingly trivial areas.
Just keep checking your resume; there are always things to improve. I nonstop always find something in mine to correct/improve.

JockVSJock

Here is idea I had, how do I post certs in progress?

For example, I am working on both Cisco CCNA and MS MCSA.

thanks

Hyper-Me

Take this for what its worth, just some guys opinion.

I think you went too heavy on education and not enough in the cert area.

Unless you want to get into management, you dont really need an MBA/Masters for IT.

I currently work with someone who has a masters in MIS, has no certs, and her lack of technical ability shows very quickly. Im not saying that you don't have any technical ability, but that it just may not be as quickly evident compared to someones resume with a BS, the same work history, and a handful of more certifications.

JockVSJock

I'm currently working on this, I am going after the CCNA/MCSA certs now, so how do I list those on my resume? I just put my revised resume on Monster/Hotjobs and I got three calls today for jobs that I am ready to leave, help desk.

Hyper-Me wrote: »

I think you went too heavy on education and not enough in the cert area.

Believe me, if I could go back in time and never go to grad school where I went and not get pimped around, I would do it. I have heard that about other folks who have done the MIS, can't really do much with it.

Hyper-Me wrote: »

I currently work with someone who has a masters in MIS, has no certs, and her lack of technical ability shows very quickly. Im not saying that you don't have any technical ability, but that it just may not be as quickly evident compared to someones resume with a BS, the same work history, and a handful of more certifications.

Just talked to my friend and this should be my slogan, 'the crisis of our generation is to try and find meaningful work that pays well in the 21st century.'

apena7

JockVSJock wrote: »

Here is idea I had, how do I post certs in progress?
For example, I am working on both Cisco CCNA and MS MCSA.

I suppose you could insert that into your Summary section. Say something like, "I am also in the process of obtaining my CCNA and MCSA, aiming to (do x,y,z) once accomplished."