Resume Review

crrussell3

I have recently been contacted by a few recruiting agencies and want to give me resume a final critique before sending it out, if someone would be willing to do so.

Thanks in advance!

IT Support Specialist
IT Support Specialist with over seven+ years supporting end users in a Corporate Domain and Workgroup environments. Demonstrated ability to solve complex end-user support issues and provide proactive computer and network administration. Capable of working in team environments and motivated self-starter.

Areas of Expertise:

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• Troubleshooting & Issue Resolution
• End-user Training & Support
• Complex problem solving
• Active listening
• Detailed Support Resolution Documentation
• Customer Service

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Technical Proficiencies:
Certifications: Microsoft® Certified Technical Specialist (MCTS)
Platforms: Windows 2000/XP/Vista, Windows Server 2000/2003
Hardware: Dell / IBM desktops and laptops
Applications: Symantec Ghost, Symantec PCAnywhere, Dameware NT Utilities, Windows Remote Desktop, Windows Remote Assistance, RAdmin 2.2-3.3, Microsoft Virtual PC 2007, Symantec AntiVirus, Windows User State Migration Tool (USMT), HEAT Database, Cisco Security Agent, Microsoft Office 2000-2007, Lotus Notes, AT&T Global Network VPN Client, AutoCAD MEP 2008-2009, AutoCAD 2000-2009, Design Master HVAC/Electrical, Quote-Express Sheet Metal Estimating, AcroPlot Pro, Trane Trace 700
Programming: AutoLISP, Visual Lisp

Professional Experience

Company A (Temporary) July 2009 - Current
Hardware Analyst
Support over 5000+ users in a Windows 2003-2008 environment. Solved complex user issues from in-bound calls, email, and HEAT database tickets. Deployed new computers using Altiris.

Company B (Temporary) June 2009
Computer Support Technician
Deploy 140+ new desktop systems to end users including the setup of computer tower, peripherals, and verifying power and network connectivity.

Company C February 2009 - June 2009
Engineering Assistant
Assisted Mechanical Engineer in providing Construction Documents for new and remodel projects.


Company D November 2007 - February 2009
Mechanical Technician
Designed complex HVAC, Plumbing, and Fire Protection systems for new and remodel projects. Responsible for the complete design of an assigned discipline(s), including: Researching all applicable codes and standards, consulted with clients and Authority Having Jurisdiction (AHJ), and coordinated with fellow team/project members and fellow coworkers to provide accurate designs following corporate standards. Experience working on projects achieving United States Green Building Council Leadership in Energy and Environmental Design (USGBC / LEED).

Key Achievements

• Proven to be a vital local resource as a subject matter expert for AutoCAD, computer, and networking support issues.

Company E May 2004 - November 2007
IT/CAD Specialist
Provide technical support (hardware, software, network connectivity issues) for 125+ users including both local and remote via telephone, email, and remote control applications including PCAnywhere and Dameware. Deploy new workstations and laptops using a corporate image library to provide typical and secure installations that adhered to corporate standards. Assisted in Disaster Recovery efforts by verifying the success of tape backups and providing recovery requests from end users. Provided Food Service Refrigeration Quotes of small refrigeration systems for salesman in multiple locations across United States. Responsible for creating construction documents for new and remodeled supermarket projects for salesman and engineers located locally and in multiple locations across United States.

Key Achievements

• Developed standardized corporate images using Symantec Corporate Ghost which reduced time to deploy new desktop and laptops to end users and resulted in less technical support calls.
• Created MS-DOS / VBS script files utilizing XCACLS to reassign NTFS rights to over 150+ gigs of data from an existing Novell file server on an existing Windows 2000 server.
• Organized and lead a Kaizen event which focused on overhauling existing 2000+ CAD block library and customized tools in order to increase accuracy and speed by taking advantage of new features in AutoCAD.

Company F November 1999 - May 2004
IT/CAD Specialist
Assisted Mechanical Engineer in providing construction documents for new and remodel projects including: HVAC, Plumbing, and Electrical layout and design. Managed computer network and provided technical support to company hardware and software.
Education/Certification

Certifications
·Microsoft Certified Technical Specialist (MCTS) – Windows Vista Configuration


Education

• Associates of Science in Computer Aided Drafting and Design, School 1
• Installing, Configuring, and Administering Microsoft Windows 2000 Server, School 2
• Implementing and Administering a Microsoft Windows 2000 Network Infrastructure, School 2
• Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure, School 2
• Installing, Configuring, and Administering Microsoft Windows 2000 Professional, School 2
• Designing a Microsoft Windows 2000 Network Infrastructure, School 2
• Installing, Configuring, and Administering Microsoft Exchange 2000 Server, School 2
• Implementing and Administering Security in a Microsoft Windows 2000 Network, School 2
• CompTIA A+ and CompTIA Network+, School 2

Other

• Lean Six Sigma Fundamentals

Professional Affiliations

• American Society of Heating, Refrigeration and Air-Conditioning Engineers (ASHRAE)

msb2u

Ok, I don't really know much about this field, but can Installing, Configuring, and Administering things be considered education?

Really good to know!!

crrussell3

msb2u wrote: »

Ok, I don't really know much about this field, but can Installing, Configuring, and Administering things be considered education?

Really good to know!!

Well those are the name of the classes that I took at a college, but in my editing attempts to post on here I didn't do a very good job at replacing the school name with a generic name, nor did I replace my main schooling name. Oh well

msb2u

crrussell3 wrote: »

Well those are the name of the classes that I took at a college, but in my editing attempts to post on here I didn't do a very good job at replacing the school name with a generic name, nor did I replace my main schooling name. Oh well

Well, I don't work in HR, but I think it looks good, with a ton of experience!

kate88

Thanks for your review.That's better...........Awesome!!!!wonderful to hear................Thanks so much.

Resume Objective Examples Learn Technical resume objective

Jason0352

Why not list the Comptia A+, and Network+ certifications in your "Certifications" list instead of in your "Education" list.

crrussell3

Jason0352 wrote: »

Why not list the Comptia A+, and Network+ certifications in your "Certifications" list instead of in your "Education" list.

The reason I don't have them listed in my certifications is I don't have the certs, only took the classes for them as part of the degree program I was taking at the time.

rsutton

I marked/bolded a few grammatical errors.

Hardware Analyst
Support (should be past tense) over 5000+ users in a Windows 2003-2008 environment. Solved complex user issues from in-bound calls, email, and HEAT database tickets. Deployed new computers using Altiris.

Company B (Temporary) June 2009
Computer Support Technician
Deploy (should be past tense) 140+ new desktop systems to end users including the setup of computer tower (Should be plural), peripherals, and verifying power and network connectivity.

Company C February 2009 - June 2009
Engineering Assistant
Assisted Mechanical Engineer(should be plural or you need to re-word this sentence) in providing Construction Documents(does this need to be capitalized? If not it just adds confusion) for new and remodel projects.

• Proven to be a vital local resource as a subject matter expert for AutoCAD, computer, and networking support issues. (you should qualify this, if possible. IE - received award or recognition from superior etc.)

Company E May 2004 - November 2007
IT/CAD Specialist
Provide (should be past tense) technical support (hardware, software, network connectivity issues) for 125+ users including both local and remote via telephone, email, and remote control applications including PCAnywhere and Dameware. Deploy new workstations and laptops using a corporate image library to provide typical and secure installations that adhered to corporate standards. Assisted in Disaster Recovery efforts by verifying the success of tape backups and providing recovery requests from end users. Provided Food Service Refrigeration Quotes (does this need to be capitalized) of small refrigeration systems for salesman in multiple locations across United States. Responsible for creating construction documents for new and remodeled supermarket projects for salesman and engineers located locally and in multiple locations across United States.

Company F November 1999 - May 2004
IT/CAD Specialist
Assisted Mechanical Engineer (should be plural) in providing construction documents for new and remodel projects including: HVAC, Plumbing, and Electrical layout and design. Managed computer network and provided technical support to company hardware and software.