70-685 Resources

germanicusgermanicus Member Posts: 19 ■□□□□□□□□□
in Windows 7 exams
Windows 7 Enterprise 90-day Trial
Classroom course: MS 6293 Windows 7 Enterprise Desktop Support Technician Course 5 days. (not yet released)

Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam.

Identifying Cause of and Resolving Desktop Application Issues (20 percent)
  • Identify and resolve new software installation issues.
    • This objective may include but is not limited to: installation permissions; local administrator requirement; licensing restrictions; digital signing

    [FONT=&quot]Your permission, please - Windows Vista Help[/FONT]
  • Identify and resolve software configuration issues.
    • This objective may include but is not limited to: enabling and disabling features; advanced settings; pointing to a network resource; changing the default settings on the image
  • Identify cause of and resolve software failure issues.
    • This objective may include but is not limited to: checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system
Identifying Cause of and Resolving Networking Issues (23 percent)
 [FONT=&quot]Windows 7 and Windows Server 2008 R2 Networking Enhancements for Enterprises[/FONT][FONT=&quot]

[/FONT]
  • Identify and resolve logon issues.
    • This objective may include but is not limited to: hardware vs. network; password expiration; trust relationships with machine accounts; determining logon context; logon hours compliance
  • Identify and resolve network connectivity issues.
    • This objective may include but is not limited to: determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway
[FONT=&quot]How to Troubleshoot Network & Internet Problems | Windows 7 Tutorials[/FONT][FONT=&quot]

[/FONT]
  • Identify and resolve names resolution issues.
    • This objective may include but is not limited to: checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes
[FONT=&quot]Windows Vista ipconfig Tutorial[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Using NSLOOKUP for DNS Server diagnosis[/FONT][FONT=&quot]

[/FONT]
  • Identify and resolve network printer issues.
    • This objective may include but is not limited to: hardware failure; server issues; printer failure; network issues; driver issues
[FONT=&quot]What's New in Print Management in Windows 7[/FONT][FONT=&quot]

[/FONT]
Managing and Maintaining Systems That Run Windows 7 Client (21 percent)
  • Identify and resolve performance issues.
    • This objective may include but is not limited to: analyzing system and application logs; analyzing started services; setting power management; checking hard drive space; optimizing virtual memory
[FONT=&quot]Windows Vista Performance and Reliability Monitoring Step-by-Step Guide[/FONT][FONT=&quot]
[/FONT][FONT=&quot]How to Optimize Vista’s Virtual Memory and Improve Performance | Gil's Method[/FONT][FONT=&quot]
[/FONT][FONT=&quot]TechNet Virtual Lab: Managing Windows Vista Using New Management Technologies[/FONT][FONT=&quot]

[/FONT]
  • Identify and resolve hardware failure issues.
    • This objective may include but is not limited to: identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken
[FONT=&quot]Check your hard disk for errors - Windows Vista Help[/FONT][FONT=&quot]

[/FONT]
Supporting Mobile Users (18 percent)
  • Identify and resolve wireless connectivity issues.
    • This objective may include but is not limited to: signal strength; encryption types; encryption keys; wireless profiles; mobile devices
[FONT=&quot]Troubleshooting Windows Vista 802.11 Wireless Connections[/FONT][FONT=&quot]

[/FONT]
  • Identify and resolve remote access issues.
    • This objective may include but is not limited to: VPN client not connecting; IPv6 support; access and authentication to network resources
[FONT=&quot]Internet Protocol Version 6, Teredo, and Related Technologies in Windows Vista[/FONT][FONT=&quot]
[/FONT][FONT=&quot]Remote Access Step-by-Step Guide: Deploying Remote Access with VPN Reconnect[/FONT][FONT=&quot]

[/FONT]
Identifying Cause of and Resolving Security Issues (18 percent)
  • Identify and resolve Windows Internet Explorer security issues.
    • This objective may include but is not limited to: adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates

Maintaining and Supporting Internet Explorer 8

Download details: IE8 Security Guide
  • Identify and resolve issues due to malicious software.
    • This objective may include but is not limited to: analyzing services; analyzing programs; analyzing processes; analyzing browser helper add-ons; user account control

User Account Control
http://technet.microsoft.com/en-us/w.../dd572175.aspx
http://technet.microsoft.com/en-us/l.../dd446675.aspx
Windows Update - View Update History Details - Windows 7 Forums
Windows Update Settings - Change - Windows 7 Forums
Windows Server Update Services (WSUS) Home
Microsoft Windows Server Update Services 3.0 Overview
2010
MCTS: Windows 7, Configuring.................................PASSED
MCITP: Enterprise Desktop Administrator 7.................PASSED
ITIL® V3 Foundations...........................................PASSED

2011
Microsoft Operations Framework Foundation V4
ITIL Intermediate Service Operations
PRINCE2 ?
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