CUCM Phone Registeration Trace Files

nagen

Hi,
I am having problem to register sccp and sip phones simultaneously in CUCM7.0. I am getting all sorts of error messsages; to check the issue I used RTMT to collect trace files but I cannot understand them. I am looking for any document to understand the trace files for some troubleshooting. Can some one point out to any good cisco doc.

Thanks

-bdc9-aa1013cb1423 not in RemoteDeviceInfo hashmap|<CLID::StandAloneCluster><NID::10.10.210.10><CT::1,100,43,1.7288><IP::10.10.100.9><DEV::SEP000C29332999><LVLDetailed><MASK::ffffff>08/06/2009 16:26:18.831 CCM|StationEventAlert - Station alert. Protocol:SCCP TCP ProcessID:1.100.9.1365 Device Text:6: Name=SEP000E83E55290 Load=8.0(9.0)File Not Found Param1:2050 Param2:-20379126 App ID:Cisco CallManager Cluster ID:StandAloneCluster Node Dub|<CLID::StandAloneCluster><NID::10.10.210.10><CT::Alarm><LVL::All><MASK::ffff08/06/2009 16:26:18.831 CCM|StationInit: (0000000) alarmSeverity=1 text="6: Name=SEP000E83E55290 Load=8.0(9.0)File Not Found" parm1=2050(802)parm2=-20379126(fec90a0a<CLID::StandAloneCluste<NID::10.10.210.10><CT::1,100,37,1.2072><IP::10.10.201.254><DEV::><LVL::Error><MASK::0020>08/06/2009 16:26:18.841 CCM|StationInit: (0000000) alarmSeverity=2 text="24:Name=SEP000E83E55290 Load=8.0(9.0) Last=Phone-Reg-Rej" parm1=2050(802) parm2=-20379126(fec90a0a).|<CLID::StandAloneCluster><NID::10.10.210.10><CT::1,100,37,1.2073><IP::10.10.201.254><DEV::><LVL::State Transition><MASK::0020>
08/06/2009 16:26:18.849 CCM|StationInit: (0000000)InboundStiStationRegisterMessageID: MsgSize(received,defined)68,128<CLID::StandAloneCluster<NID::10.10.210.10<CT::1,100,37,1.2074><IP::10.10.201.254><DEV::><LVL::State Transition><MASK::0020>08/06/2009 16:26:18.904 CCM|StationInit: (0000000) InboundStim - StationRegisterMessageId [Normal Device priority]: |<CLID::StandAloneCluster><NID::10.10.210.10><CT::1,100,37,1.2074><IP::10.10.201.254><DEV::><LVL::State Transition><MASK::002008/06/20016:26:18.908 CCM|Processing StationReg. regCount: 1 DeviceName=SEP000E83E55290, TCPPid = [1.100.9.1365], IPAddr=10.10.201.254, Port=49362, Device Controller=[1,38,45<CLID::StandAloneCluster><NID::10.10.210.10><CT::1,100,37,1.2075><IP::10.10.201.254><D

shodown

I usually open a TAC case when I need logs checked. I usually have 2 many customers with pending issues:D(glory of 2nd level support some things just need to be pawned off).


The TAC engineers have a tool that they use to read them and I have it too, I just can't think of what the name is now.


But back to your issue. Can you register the phones with SIP/SCCP separately, and are you using all Cisco phones with SIP?

dtlokee

What process are you using to add the SIP phones? What model are you using for the SIP phone?

shodown

dtlokee wrote: »

What process are you using to add the SIP phones? What model are you using for the SIP phone?

I'm glad that I'm thinking like one of the smart guys on here.:D