Michael Heenan: Switching Profiles Welcome Michael Heenan! Please hold while we contact a representative. If a representative does not respond in a few seconds, then he/she is not available at this time.Organization ID: 0User ID: 116888Days Remaining: 120 You are now speaking with Alicia Nasson of Provider Support.
Alicia Nasson: Hi Michael
Michael Heenan: hi
Alicia Nasson: what can I help you with today?
Michael Heenan: My question is about being a pro under a supervisor and wanting to change to be an independent Alicia Nasson: you can ask the supervisor to delete you under his account Michael Heenan: I was a pro before but I have already had my boss delete my profile so I can become an indepent Alicia Nasson: and you can create a new pro supervisor account Michael Heenan: yes, but how can I transfer my bkgrd check/ certs to the new one Alicia Nasson: please email
prosupport@onforce.com with your old ID and your new ID and make the written request that the background and certs be transferred Michael Heenan: yes and I got this message from them..... I was suspended long time but I served my time and made up for my mistake Michael Heenan: I will copy and paste Michael Heenan: Hello Michael,Due to you trying to create a new account while your current account was under suspension, OnForce policy is not to allow you back on the platform.Therefore, OnForce has made a decision to refrain from reinstating a relationship via a pro account with you.Regards,OnForce Market Support Michael Heenan: This cannot be right because I work for months AFTER the suspension was served Alicia Nasson: I have read the notes in your account Alicia Nasson: Unfortunately, we can not allow you back on the platform Michael Heenan: why?
Michael Heenan: I followed the instructions YOU (Onforce) gave me Alicia Nasson: it appears that you already emailed into Pro Support and you were given the same information Alicia Nasson: unfortunately there is nothing I can do Michael Heenan: This does not make ANY sense at ALL and I am requesting an answer Michael Heenan: I had a suspension in October I served it till November and returned to work orders since then Alicia Nasson: Due to you trying to create a new account while your current account was under suspension, OnForce policy is not to allow you back on the platform.Therefore, OnForce has made a decision to refrain from reinstating a relationship via a pro account with you.
Michael Heenan: Do you make the rules as you go along or is there something "written" that says this. How else was I suppose to get my own account with Onforce? Isnt this what a logical person would try to do. Really i need an answer I spent ALOT of my own money on Onforce and I will file a complaint with the BBB and more.
Alicia Nasson: I am unable to change that decision Michael Heenan: I am asking where in writing it says this policy if there is any?
Michael Heenan: And also why wouldnt you suspend me while I was working under a pro supervisor ?
Alicia Nasson: Under the policies on OnForce.com there is this statement
Alicia Nasson: Violation of any terms of OnForce's User Policy can result in immediate disciplinary action, which may include temporary or permanent suspension from the Platform and any and all appropriate legal actions. Participation in the OnForce community is a privilege, not a right, and may be terminated at our sole discretion.
Alicia Nasson:
https://www.onforce.com/policies Michael Heenan: This is complete bullshit and I am filing a complaint Michael Heenan: good day
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