3640

I have a 3640 I recently bought, the NM module when plugged in registers the built in Ethernet interface in the IOS when it boots however any WIC 1 or WIC 2 modules installed do not register, all modules are known to be good. Could this be an issue with the hardware in the router?

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tiersten

What IOS you running and what specific NM is that?

ColbyG

and what WICs

tiersten

Oh and post a full log of the router booting.

SI_DUDE

tiersten wrote: »

Oh and post a full log of the router booting.

I discoverd that if I use a WIC 1T card it does find the interface, however if I use WIC 2A interface it does not discover the device, I am thinking the WIC 2 cards are not compatable, I have three of them they all work in other routers. The WIC 1T cards did not want to work once configured in my lab, I could not get the link to stay up, it was real flakey. Anyways here is the output from the router it currently has 4 serial interfaces notice only 2 show up.

3640_CME con0 is now available

Press RETURN to get started.

System Bootstrap, Version 11.1(20)AA2, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)
Copyright (c) 1999 by cisco Systems, Inc.
C3600 processor with 131072 Kbytes of main memory
Main memory is configured to 64 bit mode with parity enabled
program load complete, entry point: 0x80008000, size: 0x1b46a00
Self decompressing the image : ################################################################################################################################################################################################################################################################################################################ [OK]
Smart Init is enabled
smart init is sizing iomem
ID MEMORY_REQ TYPE
000037 0X00056400 Combination Single Ethernet 2 WAN
000037 0X00056400 Combination Single Ethernet 2 WAN
0X00209770 public buffer pools
0X00211000 public particle pools
TOTAL: 0X004C6F70
If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 5Mb.
Using 3 percent iomem. [5Mb/128Mb]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, 3600 Software (C3640-IK9O3S-M), Version 12.4(7h), RELEASE SOFTWARE (fc1)
Technical Support: Cisco - Shortcut
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 18-Oct-07 19:33 by stshen
Image text-base: 0x60009004, data-base: 0x62848850

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
Export Compliance Product Report Application
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 3640 (R4700) processor (revision 0x00) with 125952K/5120K bytes of memory.
Processor board ID 21460477
R4700 CPU at 100MHz, Implementation 33, Rev 1.0
2 Ethernet interfaces
2 Serial interfaces
DRAM configuration is 64 bits wide with parity enabled.
125K bytes of NVRAM.
32768K bytes of processor board System flash (Read/Write)
SETUP: new interface Ethernet1/0 placed in "shutdown" state
SETUP: new interface Serial1/0 placed in "shutdown" state
SETUP: new interface Serial2/0 placed in "shutdown" state

Press RETURN to get started!

*Mar 1 00:00:05.091: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up
*Mar 1 00:00:11.451: %QUICC-1-UNKNOWN_WIC: Quicc(1), wic card has an unknown id of 12sslinit fn
*Mar 1 00:00:20.663: %LINK-3-UPDOWN: Interface Serial1/0, changed state to down
*Mar 1 00:00:20.663: %LINK-3-UPDOWN: Interface Ethernet1/0, changed state to up
*Mar 1 00:00:20.663: %LINK-3-UPDOWN: Interface Serial2/0, changed state to down
*Mar 1 00:00:20.663: %LINK-3-UPDOWN: Interface Ethernet2/0, changed state to up
*Mar 1 00:00:21.663: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial1/0, changed state to down
*Mar 1 00:00:21.663: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet1/0, changed state to up
*Mar 1 00:00:21.667: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial2/0, changed state to down
*Mar 1 00:00:21.667: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet2/0, changed state to up
*Mar 1 00:00:21.879: %SYS-5-CONFIG_I: Configured from memory by console
*Mar 1 00:01:18.211: %LINEPROTO-5-UPDOWN: Line protocol on Interface Loopback0, changed state to up
*Mar 1 00:01:19.687: %SYS-5-RESTART: System restarted --
Cisco IOS Software, 3600 Software (C3640-IK9O3S-M), Version 12.4(7h), RELEASE SOFTWARE (fc1)
Technical Support: Cisco - Shortcut
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Thu 18-Oct-07 19:33 by stshen
*Mar 1 00:01:19.699: %SNMP-5-COLDSTART: SNMP agent on host 3640_CME is undergoing a cold start
*Mar 1 00:01:19.747: %LINK-5-CHANGED: Interface Ethernet1/0, changed state to administratively down
*Mar 1 00:01:19.847: %LINK-5-CHANGED: Interface Serial1/0, changed state to administratively down
*Mar 1 00:01:19.883: %LINK-5-CHANGED: Interface Serial2/0, changed state to administratively down
*Mar 1 00:01:19.887: %DUAL-5-NBRCHANGE: IP-EIGRP(0) 1: Neighbor 192.168.12.2 (Ethernet2/0) is up: new adjacency
*Mar 1 00:01:20.747: %LINEPROTO-5-UPDOWN: Line protocol on Interface Ethernet1/0, changed state to down
This is the 3640 CME router

User Access Verification
Password:
Password:
Password:
3640_CME>en
Password:
3640_CME#sh ip int bri
Interface IP-Address OK? Method Status Protocol
Ethernet1/0 unassigned YES unset administratively down down
Serial1/0 unassigned YES unset administratively down down
Ethernet2/0 192.168.12.1 YES NVRAM up up
Serial2/0 unassigned YES unset administratively down down
Loopback0 172.16.1.1 YES NVRAM up up
3640_CME#

3640_CME con0 is now available

Press RETURN to get started.

mgeorge

show diag will show you rather or not the cards are software disabled by IOS.

mgeorge

WIC-2A/S is not supported in network modules with old 10Mbps ethernet, they will work in network modules with fastethernet ports or the nm-2w.

Link below;
https://www.cisco.com/en/US/products/hw/modules/ps3129/products_tech_note09186a00800b1502.shtml

SI_DUDE

mgeorge wrote: »

show diag will show you rather or not the cards are software disabled by IOS.

Very interesting, it does see the WIC 2T, however it will not show up when the router boots, Is it disabled? I just ran a check on the specs for this card looks like the WIC 2A is designed for 3600 series routers, I may have the wrong model.....

3640_CME#sh diag
Slot 1:
Combo 1E, 2W Port adapter, 3 ports
Port adapter is analyzed
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware revision 1.2 Board revision E0
Serial number 18776747 Part number 800-01789-05
FRU Part Number NM-1E2W=
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x00: 01 37 01 02 01 1E 82 AB 50 06 FD 05 00 00 00 00
0x10: 70 00 00 00 00 02 22 17 FF FF FF FF FF FF FF FF
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF
WIC Slot 0:
Serial 1T WAN daughter card
Hardware revision 1.0 Board revision J0
Serial number 23610539 Part number 800-01514-01
FRU Part Number WIC-1T=
Test history 0x0 RMA number 00-00-00
Connector type Wan Module
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 00 01 68 44 AB 50 05 EA 01 00 00 00 00
0x30: 98 00 00 00 00 12 03 01 FF FF FF FF FF FF FF FF
WIC Slot 1:
Serial 2T (12in1)
Hardware revision 1.0 Board revision D0
Serial number 23248458 Part number 800-03181-01
FRU Part Number WIC-2T=
Test history 0x0 RMA number 00-00-00
Connector type PCI
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 12 01 00 01 62 BE 4A 50 0C 6D 01 00 00 00 00
0x30: 68 00 00 00 00 10 10 00 FF FF FF FF FF FF FF FF
Slot 2:
Combo 1E, 2W Port adapter, 3 ports
Port adapter is analyzed
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware revision 1.2 Board revision E0
Serial number 22031948 Part number 800-01789-05
FRU Part Number NM-1E2W=
Test history 0x0 RMA number 00-00-00
EEPROM format version 1
EEPROM contents (hex):
0x00: 01 37 01 02 01 50 2E 4C 50 06 FD 05 00 00 00 00
0x10: 70 19 73 00 00 08 29 17 FF FF FF FF FF FF FF FF
0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
0x30: FF FF FF FF FF FF FF FF FF FF FF FF
WIC Slot 1:
Serial 1T WAN daughter card
Hardware revision 1.0 Board revision M0
Serial number 29892593 Part number 800-01514-01
FRU Part Number WIC-1T=
Test history 0x0 RMA number 00-00-00
Connector type Wan Module
EEPROM format version 1
EEPROM contents (hex):
0x20: 01 02 01 00 01 C8 1F F1 50 05 EA 01 00 00 00 00
0x30: B0 00 00 00 03 02 17 01 FF FF FF FF FF FF FF FF
3640_CME#
3640_CME#

SI_DUDE

mgeorge wrote: »

WIC-2A/S is not supported in network modules with old 10Mbps ethernet, they will work in network modules with fastethernet ports or the nm-2w.

Link below;
https://www.cisco.com/en/US/products/hw/modules/ps3129/products_tech_note09186a00800b1502.shtml

LOL, you beat me to it, yes it does appear to be an issue with the model, but the info I have says that the 2A/s model should work with the 3600.

Cisco 2 Port Async/Sync WAN Interface Card, WIC-2A/S

tiersten

SI_DUDE wrote: »

LOL, you beat me to it, yes it does appear to be an issue with the model, but the info I have says that the 2A/s model should work with the 3600.

Cisco 2 Port Async/Sync WAN Interface Card, WIC-2A/S

The NM-1E2W you've got is the problem and not the actual router itself.

tiersten

SI_DUDE wrote: »

Very interesting, it does see the WIC 2T, however it will not show up when the router boots, Is it disabled? I just ran a check on the specs for this card looks like the WIC 2A is designed for 3600 series routers, I may have the wrong model....

The log shows it finding:

2 Ethernet interfaces
2 Serial interfaces

The two Ethernet interfaces are from the NM-1E2Ws you've got and the 2 serial interfaces are from the WIC-2T.

SI_DUDE

tiersten wrote: »

The NM-1E2W you've got is the problem and not the actual router itself.

That is what I originally thought, I bought a new NW 1E2W from cables and kits, it is doing the same thing.

SI_DUDE

tiersten wrote: »

The log shows it finding:

2 Ethernet interfaces
2 Serial interfaces

The two Ethernet interfaces are from the NM-1E2Ws you've got and the 2 serial interfaces are from the WIC-2T.

Correct, and the 2T's are not speced for a 3600 as far as I can tell. I wil contact cables and kits tomorrow, Thanks everyone for your assistance on this.

tiersten

SI_DUDE wrote: »

That is what I originally thought, I bought a new NW 1E2W from cables and kits, it is doing the same thing.

The WIC-2A/S is not compatible with the NM-1E2W. It works fine with a 3600 if you have the correct NM to fit the WIC into. You need to put it into a NM-2W or a NM-1FE.

tiersten

SI_DUDE wrote: »

Correct, and the 2T's are not speced for a 3600 as far as I can tell. I wil contact cables and kits tomorrow, Thanks everyone for your assistance on this.

I'm not sure exactly what you think is the problem here. The WIC-2T is being correctly detected by the 3640 and it is showing as having 2 serial interfaces which is what the WIC-2T gives you. The WIC-2T is officially supported by Cisco in a 3600.

SI_DUDE

tiersten wrote: »

The log shows it finding:

2 Ethernet interfaces
2 Serial interfaces

The two Ethernet interfaces are from the NM-1E2Ws you've got and the 2 serial interfaces are from the WIC-2T.

The two serial interfaces you see are WIC 1T cards, the WIC 2T are not showing in the IOS. When I do the SH DIAG then you see the WIC 2T, is their anything that you can think of that might cause this. It does seem odd that you can see the interface in the SH DIAD but not see it post during boot up.

tiersten

SI_DUDE wrote: »

The two serial interfaces you see are WIC 1T cards, the WIC 2T are not showing in the IOS. When I do the SH DIAG then you see the WIC 2T, is their anything that you can think of that might cause this. It does seem odd that you can see the interface in the SH DIAD but not see it post during boot up.

Ahh okay. I thought the serial interfaces appearing in the log were the WIC-2T.

The WIC-2T is the same as the WIC-2A/S and not supported in your NM-1E2Ws. You need a NM-1FE of some kind or a NM-2W. I didn't immediately assume that it wouldn't work even though it is not listed as being compatible because sometimes it does work like a NM-1FE in a 2600XM. In that case however, there are some technical details (same controller as built in FE) which cause it to work but in an unsupported configuration.

tiersten

WIC Compatibility Matrix for 3600 Series Routers. Scroll down and you'll find a table that shows you what WICs are supported and what type of NM they're supported in.

SI_DUDE

tiersten wrote: »

WIC Compatibility Matrix for 3600 Series Routers. Scroll down and you'll find a table that shows you what WICs are supported and what type of NM they're supported in.

Just got off the phone with Cables and kits, it is the NM module that is the problem, the WIC 2 series of modules do not support 10/100 so the cards will not work, only WIC 1T will work. So I ordered a NM-1FE2W module then I'll be good to go, will work with both WIC 2 and WIC 1 cards. They are issuing me a refund for the NM-1E2W module I bought, so it's all good!