My resume, any tips for improvement?

KEY QUALIFICATIONS

*Desktop Support Technician with expertise in computer maintenance and technical support, including building, repairing, diagnosing, and upgrading PC hardware.
*Proven troubleshooting and research skills for developing successful solutions to users; problems, as well as ability to write affective documentation of technical procedures.
*Strong communication and interpersonal skills with excellent troubleshooting and problem solving abilities.

TECHNICAL SKILLS

Operating systems

Installation and repair of Windows 95/98/ME/XP/NT/2000.

Applications

Microsoft Office 97/00/XP, Outlook Express 6, Lotus Notes, IE, MS Exchange Server 5.5 administration, SMS administration, Norton Antivirus, Symantec Ghost, Adobe Reader, Remote Administrator v2.2, Data Eraser, Clarify e| Front Office, Peregrine Service Center, RoyalBlue Helpdesk.

Technical knowledge

Partitioning and formatting hard drives. Assembling and dissembling of desktops. Installing, configuration, and upgrading of applications. Demonstrated diagnosing and troubleshooting skills.

CERTIFICATIONS

070-210 (MCP) Microsoft Certified Professional,
CompTIA A+ (2003), Network+ (2003)
Working towards MCSA (Microsoft Certified Systems Administrator).

EDUCATION

1989-1994 #################

EXPERIENCE

Application Support Specialist 07/2004- Present
#################

*Supporting 3 Web based applications.
*Contacting Vendors.
*Opening, closing and creating solutions using Clarify e| Front Office.
*Responding to Job Seeker Technical Issues.

Computer Support Specialist 07/2004-7/2004
####################

*PC renewal of 18,000 Dell PCs & Laptops.
*Configuration of workstations following strict documentation guidelines.
*On-site Client Hardware/Software support within City of Dearborn.
*Backing up and restoring User data.
*Imaging PC’s and Laptops over the network
*Importing and exporting of Outlook Pst files.

Customer Systems Support

#######################

08/2003-07/2004

*Imaging new PCs.
*Troubleshooting DSL & RAS connections.
*Troubleshooting Oki 14ex/12i/b4300, Lexmark E322 Printers.
*Remotely connecting to clients over RAS connections.
*Setting up & managing web based user accounts and passwords.
*On-site Client Hardware/Software support within State of Michigan.
*PC inventory/Auditing.
*Logging & resolving of Peregrine Tickets using Peregrine Service Center.
*Implemented new filling system to support Conversion to QLS.

PC Support 07/2003-07/2003
################

*Setup and configured end-user workstations and laptops for network and remote access.
*Installed & configured Wireless network cards for 128-bit encryption onto Wireless network.
*Installed various software and hardware.
*Installing, repairing, diagnosing, troubleshooting printers.
*Import and export of Outlook .pst files.
*Erased confidential company data off old PC’s.
*PC inventory/auditing.

Desktop Support/Helpdesk Technician/AS400 operator 7/2001-11/2002

################

*Provided 1st and 2nd level desktop support onsite/remote support for ##### employees.
*Supported 300+ desktop environment distributed in two primary buildings.
*Configured end-user workstations and laptops for network and remote access.
*Installed and configured software on local/remote machines.
*Installing, repairing, diagnosing, troubleshooting HP print servers and HP network printers.
*Cat 5 network cabling.
*Call logging using Royal Blue Helpdesk software.
*PC inventory/auditing.
*Day to day operation of the AS400 system and back-up system.
*Liaising with the Accounting department with relation to reporting requirements.
*Running daily accounting reports.
*Provision of Clerical support as required.
*Inputting Payment & Receipt slips into the Galaxy system.

Desktop Support Technician 3/2000-3/2001
################

*Provided 1st and 2nd level PC onsite/remote support for ######## employees.
*Supported 700+ desktop environment distributed in five primary buildings.
*Configured end-user workstations and laptops for network and remote access.
*Installed and configured software on local/remote machines.
*Cat 5 network cabling.
*Installing, repairing, diagnosing, troubleshooting HP network printers.
*PC inventory/auditing.

############### part's I had to edit

They just had the company and loctaion.

Find more posts tagged with

Free for TechExams community: Cybersecurity salary guide

Compare cert salaries and plan your next career move

Button

Comments

drewm320

Overall it has good organization. You do a good job at putting your best qualities towards the top. If your education includes a college degree, I would move it above the TECHNICAL SKILLS section.

I would move MS Exchange Server and SMS administration to the front of that section since those are the most impressive.

You may want to try and rewrite your job details so they focus on how you improved the company or made customers happier rather than just listing your responsibilities.

I have a few nit-picky things that you should fix because employers will notice:

Under Key Qualifications, the word affective should be spelled effective.

Under Technical Knowledge, dissembling should be disassembling

Check all your verbs and make sure that things you did in the past are described in past tense. Things you do on a daily basis in your current job should be in the present tense.

I'm also not sure I would mention the two jobs that you worked for less than a month unless it's clear that they were short-term contract jobs.

D-boy

Thank you for your feedback!

It is always good to have another person look it over to see where, you might be going wrong. Yes I'll have to change those spellings not sure why "Word" didn't pick those up

That's what I get for relying on software for my spelling corrections, I think my spelling has got worse since using them. I do get a good reponse from IT recruiters as regards to my resume but I know it's far from perfect always room for improvement.

Thanks!

D-boy

garv221

I would open up as "Microsoft Certified Professional"

Also, try to find better software to fill the resume. IE - Kill the Adobe (if your MCP you should know Adobe.) And fill with any piece of major utilities software.

I noticed you added Exchange 5.5 - I would leave it at just "Exchange Server Administration" that way you don't sell yourself short with only the "5.5"

Get key words like “System Administration of"

You have experience in being a desktop tech. You need to gear your resume toward administration of Servers & corp. software. You can do this by mixing your desktop experience with the corp. software you know. Blend it all into one resume, using Key words.
Good Luck, I'm just trying to help!

lazyart

Brian McMahon.

D-boy

garv221 wrote:

I'm just trying to help!

No your right, this is a good thing... I put my resume on here to get this kind of feedback! Gives me some pointers as to where my resume is lacking! Thank you!

Don_PA

D-boy

I don't know about putting working towards MCSA as opposed to the certs you already have finished. Someone else noted this one another site; but thats your perogative to put it there.

At least you are currently working now. I just had a few day temp IT jobs since returning back looking for work and finishing my MCSE this past July. It's tougher and more competitive where I live but I may have a longer temp computer install project before the Thanksgiving day.

I had some good interviews and a bad one where I didn't connect with the interviewer. I didn't like him anyway.

You still have to fill out job applications list you dates and former bosses and why you left or were laid off and fill out some job/business references and some credit checks background. Who knows if they check it or not; mine were over 2 years old and they might not be there anymore.

My advice is to send your resume to out of state jobs or when they list a college degree requirement too. Even if they say local candidates only. Yeah I don't like some of these restrictions but if you are desparate like I am to get a positive offer then I do it.