Resume critique - Desktop Support Job

xenodamus

I recently found a desktop support position open at a fairly large hospital in my area. I'm really looking to find job that will give me some opportunity for advancement. So, tell me what you think.

Andrew Henderson

Address • MyCity, MS 11111 • (601) 555-5555• andrew@somwhere.com

SUMMARY
Professional IT technician with 8 years of experience in desktop and network support. Proficient in troubleshooting multiple vendor hardware and software configurations in production environments.


EDUCATION
HINDS COMMUNITY COLLEGE
AAS, Computer Network Support Technology
Dean’s List – 4.0 GPA

Raymond, MS


May 2006

CERTIFICATIONS
A+ Certified Technician
Toshiba Certified Laptop Technician

May 2006


January 2005

EXPERIENCE
NP COMPUTERS
Lead Technician

Mendenhall, MS

August 2002 – Present

· Lead a team of 4 technicians, coordinating in-shop repair work and on-site service calls
· Assemble, configure and install over 100 PC’s annually
· Troubleshoot and resolve hardware and software issues on desktops, laptops, and servers
· Install and support a variety of network hardware including Cisco, Adtran, and Sonicwall devices
· Install and troubleshoot structured cabling
· Provide technical support to customers by telephone as well as remote software
· Support end user applications in both home and production environments


SIMPSON COUNTY TECHNICAL CENTER
Information Technology Instructor

Mendenhall, MS


August 2007 – Present

· High school vocational curriculum consisting of computer hardware, operating systems, basic electricity and data communications, computer assembly and diagnosis, web design, LAN concepts, WAN concepts, network management, structured cabling and programming with Visual Basic
· Selected as SCTC Teacher of the Year 2009-2010
· Secondary responsibilities include network and systems administration of the Technical Center campus which consists of over 100 desktops and laptops, 3 Windows 2003 servers, network printers, IP cameras, wireless access points, and structured cabling issues
· Handling of all issues before they are escalated to the district IT department

ADDITIONAL

Operating Systems: DOS, Windows 95/98/ME/2000/XP/Vista/7, Windows Server 2000/2003, Linux

Cisco: 2500/2600 series routers, Catalyst 2950, 3550 series switches

Media Access/Protocols: TCP/IP, Ethernet, Frame Relay, ISDN, DSL, PPP, HDLC, RIP/OSPF

xenodamus

As a side note, in my role at NP Computers we have done a lot of work for local hospitals on an hourly basis troubleshooting network issues as well as PC repair in the shop. Would mentioning that in my cover letter be a plus?