CompTIA A+ 220-702 (2009 Edition)

PlantwizPlantwiz Alligator wrestlerMod Posts: 5,057 Mod
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-701. The CompTIA A+ Essentials examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components. Successful candidates will understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.

Download your copy of the objectives Download Exam Objectives
Plantwiz
_____
"Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

'i' before 'e' except after 'c'.... weird?

Comments

  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    1.0 Hardware

    1.1 Given a scenario, install, configure and maintain personal computer components (see below list)
    1.2 Given a scenario, detect problems, troubleshoot and repair/replace personal computer
    components (see below list)

    • Storage devices
    o HDD
    SATA
    PATA
    Solid state
    o FDD
    o Optical drives
    CD / DVD / RW / Blu-Ray
    o Removable
    o External

    • Motherboards
    o Jumper settings
    o CMOS battery
    o Advanced BIOS settings
    o Bus speeds
    o Chipsets
    o Firmware updates
    o Socket types
    o Expansion slots
    o Memory slots
    o Front panel connectors
    o I/O ports
    Sound, video, USB 1.1, USB 2.0, serial, IEEE 1394 / Firewire, parallel, NIC,
    modem, PS/2)

    • Power supplies
    o Wattages and capacity
    o Connector types and quantity
    o Output voltage

    • Processors
    o Socket types
    o Speed
    o Number of cores
    o Power consumption
    o Cache
    o Front side bus
    o 32bit vs. 64bit

    • Memory

    • Adapter cards
    o Graphics cards
    o Sound cards
    o Storage controllers
    RAID cards (RAID array – levels 0,1,5)
    eSATA cards
    o I/O cards
    Firewire
    USB
    Parallel
    Serial
    o Wired and wireless network cards
    o Capture cards (TV, video)
    o Media reader

    • Cooling systems
    o Heat sinks
    o Thermal compound
    o CPU fans
    o Case fans
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    1.3 Given a scenario, install, configure, detect problems, troubleshoot and repair/replace laptop
    components

    • Components of the LCD including inverter, screen and video card

    • Hard drive and memory

    • Disassemble processes for proper re-assembly
    o Document and label cable and screw locations
    o Organize parts
    o Refer to manufacturer documentation
    o Use appropriate hand tools

    • Recognize internal laptop expansion slot types

    • Upgrade wireless cards and video card

    • Replace keyboard, processor, plastics, pointer devices, heat sinks, fans, system board, CMOS
    battery, speakers
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    1.4 Given a scenario, select and use the following tools

    • Multimeter

    • Power supply tester

    • Specialty hardware / tools

    • Cable testers

    • Loop back plugs

    • Anti-static pad and wrist strap

    • Extension magnet
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    1.5 Given a scenario, detect and resolve common printer issues

    • Symptoms
    o Paper jams
    o Blank paper
    o Error codes
    o Out of memory error
    o Lines and smearing
    o Garbage printout
    o Ghosted image
    o No connectivity

    • Issue resolution
    o Replace fuser
    o Replace drum
    o Clear paper jam
    o Power cycle
    o Install maintenance kit (reset page count)
    o Set IP on printer
    o Clean printer
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    2.0 Operating Systems - unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista
    Home, Home Premium, Business and Ultimate.

    2.1 Select the appropriate commands and options to troubleshoot and resolve problems

    • MSCONFIG

    • DIR

    • CHKDSK (/f /r)

    • EDIT

    • COPY (/a /v /y)

    • XCOPY

    • FORMAT

    • IPCONFIG (/all /release /renew)

    • PING (-t –l)

    • MD / CD / RD

    • NET

    • TRACERT

    • NSLOOKUP

    • [command name] /?

    • SFC
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)

    • User file locations

    • System file locations

    • Fonts

    • Temporary files

    • Program files

    • Offline files and folders
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    2.3 Given a scenario, select and use system utilities / tools and evaluate the results

    • Disk management tools
    o DEFRAG
    o NTBACKUP
    o Check Disk

    • Disk Manager
    o Active, primary, extended and logical partitions
    o Mount points
    o Mounting a drive
    o FAT32 and NTFS
    o Drive status
    Foreign drive
    Healthy
    Formatting
    Active unallocated
    Failed
    Dynamic
    Offline
    Online

    • System monitor

    • Administrative tools
    o Event Viewer
    o Computer Management
    o Services
    o Performance Monitor

    • Devices Manager
    o Enable
    o Disable
    o Warnings
    o Indicators

    • Task Manager
    o Process list
    o Resource usage
    o Process priority
    o Termination

    • System Information

    • System restore
    • Remote Desktop Protocol (Remote Desktop / Remote Assistance)
    • Task Scheduler
    • Regional settings and language settings
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    2.4 Evaluate and resolve common issues

    • Operational Problems
    o Windows specific printing problems
    Print spool stalled
    Incorrect / incompatible driver / form printing
    o Auto-restart errors
    o Bluescreen error
    o System lock-up
    o Devices drivers failure (input / output devices)
    o Application install, start or load failure
    o Service fails to start

    • Error Messages and Conditions
    o Boot
    Invalid boot disk
    Inaccessible boot drive
    Missing NTLDR
    o Startup
    Device / service failed to start
    Device / program in registry not found
    o Event viewer (errors in the event log)
    o System Performance and Optimization
    Aero settings
    Indexing settings
    UAC
    Side bar settings
    Startup file maintenance
    Background processes
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    3.0 Networking

    3.1 Troubleshoot client-side connectivity issues using appropriate tools

    • TCP/IP settings
    o Gateway
    o Subnet mask
    o DNS
    o DHCP (dynamic vs.static)
    o NAT (private and public)

    • Characteristics of TCP/IP
    o Loopback addresses
    o Automatic IP addressing

    • Mail protocol settings
    o SMTP
    o IMAP
    o POP

    • FTP settings
    o Ports
    o IP addresses
    o Exceptions
    o Programs

    • Proxy settings
    o Ports
    o IP addresses
    o Exceptions
    o Programs

    • Tools (use and interpret results)
    o Ping
    o Tracert
    o Nslookup
    o Netstat
    o Net use
    o Net /?
    o Ipconfig
    o telnet
    o SSH

    • Secure connection protocols
    o SSH
    o HTTPS

    • Firewall settings
    o Open and closed ports
    o Program filters
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    3.2 Install and configure a small office home office (SOHO) network

    • Connection types
    o Dial-up
    o Broadband
    DSL
    Cable
    Satellite
    ISDN
    o Wireless
    All 802.11
    WEP
    WPA
    SSID
    MAC filtering
    DHCP settings
    o Routers / Access Points
    Disable DHCP
    Use static IP
    Change SSID from default
    Disable SSID broadcast
    MAC filtering
    Change default username and password
    Update firmware
    Firewall
    o LAN (10/100/1000BaseT, Speeds)
    o Bluetooth (1.0 vs. 2.0)
    o Cellular
    o Basic VoIP (consumer applications)

    • Basics of hardware and software firewall configuration
    o Port assignment / setting up rules (exceptions)
    o Port forwarding / port triggering

    • Physical installation
    o Wireless router placement
    o Cable length
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    4.0 Security

    4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware

    • Use antivirus software

    • Identify malware symptoms

    • Quarantine infected systems

    • Research malware types, symptoms and solutions (virus encyclopedias)

    • Remediate infected systems

    • Update antivirus software
    o Signature and engine updates
    o Automatic vs. manual

    • Schedule scans

    • Repair boot blocks

    • Scan and removal techniques
    o Safe mode
    o Boot environment

    • Educate end user
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
  • PlantwizPlantwiz Alligator wrestler Mod Posts: 5,057 Mod
    4.2 Implement security and troubleshoot common issues

    • Operating systems
    o Local users and groups: Administrator, Power Users, Guest, Users
    o Vista User Access Control (UAC)
    o NTFS vs. Share persmissions
    Allow vs. deny
    Difference between moving and copying folders and files
    File attributes
    o Shared files and folders
    Administrative shares vs. local shares
    Permission propogation
    Inheritance
    o System files and folders
    o Encryption (Bitlocker, EFS)
    o User authentication

    • System
    o BIOS security
    Drive lock
    Passwords
    Intrusion detection
    TPM
    Plantwiz
    _____
    "Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux

    ***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.

    'i' before 'e' except after 'c'.... weird?
This discussion has been closed.