New computer > set password > forgot password

earweedearweed Member Posts: 5,192 ■■■■■■■■■□
I know this should be an easy problem to fix. My niece just got a new computer with Windows 7 home on it. The second day she had it her daughter set the password and now she can't log onto the computer.
How can I reset/change the pw over the phone? She lives about an hour away.
No longer work in IT. Play around with stuff sometimes still and fix stuff for friends and relatives.

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