Good open source trouble ticketing system for small business

Paul Boz

Hey guys,

I've got a client who is very small (one IT guy, four locations, maybe 50 systems total) who needs to implement a trouble ticketing system. His budget is very small so going open-source would be ideal. I know that there are dozens of solutions out there but I don't have the time or inclination to vet them on his behalf. I was hoping that some of you guys might be able to vouch for some of the free solutions out there.

Thanks for any recommendations!

vCole

Spiceworks or use SharePoint if he already has it setup.

RobertKaucher

FadeToBright wrote: »

Spiceworks or use SharePoint if he already has it setup.

I second those.

veritas_libertas

Spiceworks!

Paul Boz

Thanks guys, great recommendation. I just forwarded your sentiments to my client and he is pleased.

rfult001

((otrs)): IT Service Management (ITSM)

RTmarc

Web Help Desk (Help Desk Software by Web Help Desk) is free for a single tech.

qwertyiop

OTRS::Open Source Trouble Ticket System - Service Support System::Welcome!

Its free and works great in our environment

marco71

RT (Request Tracker)