What is the craziest question you have heard from a user?

So I'm helping one of our users yesterday who is having trouble logging into his account. The poor guy couldn't remember his user-name so I looked it up for him, but that is not the best part! So as he leaves my office he asks the following question, "Oh, do you have any replacements for the coffee warmer, because it's not working?" I stared at him and asked him what on earth he was talking about. So he fumbles around with the DVD-RW drive trying to get it open. I asked at this point if he was serious with a grin on my face. He didn't say anything and the silence in the room became very uncomfortable, he looked up at me with bewilderment in his eyes and walked out. I'm left with believing the guy thought that the DVD-RW drive was coffee warmer. I was so shocked that I forgot to check if the DVD-RW drive is still working or needs to be replaced.

The government side of our business hires contractors and sends them to Afghanistan and Iraq. Many of our users have never owned a computer, and I have even helped some that are afraid of them. This can make for some very funny situations but yesterday's left me cringing wondering how long that laptop will last.

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Comments

N2IT

No offense but none of these stories strike me as remotely bizarre. These are normal users

I like this one

I had a director of IT infrastructure call me in because his laptop was acting slow. He asked me to take a look at it and of course I did. End up the guy for years had been plugging his machine into a docking station without the network cable connected to the outlet. So instead of connecting at 100 mbs he was rolling on wifi and not even on the protected network. He was actually connecting into the visitor access and then VPNing into the network from his office. I tried to explain how much speed he was losing but he wouldn't hear of it. Infact on my ticket survey when I closed out the trouble ticket I was given all 1's for bad advice.

Top that

networker050184

N2IT wrote: »

No offense but none of these stories strike me as remotely bizarre. These are normal users

I like this one

I had a director of IT infrastructure call me in because his laptop was acting slow. He asked me to take a look at it and of course I did. End up the guy for years had been plugging his machine into a docking station without the network cable connected to the outlet. So instead of connecting at 100 mbs he was rolling on wifi and not even on the protected network. He was actually connecting into the visitor access and then VPNing into the network from his office. I tried to explain how much speed he was losing but he wouldn't hear of it. Infact on my ticket survey when I closed out the trouble ticket I was given all 1's for bad advice.

Top that

Thats a good one. Especially the all 1s.

excalibur1814

Person, "Everything we print on the colour Oki is coming out Blue?"
Me, "Ok, I'll be there soon". I knew why but fed the line. A day later
Person, "It's still printing Blue. Did you have a look?"
Me, "Nope, I'll probably pop over asap" A day later
Person, "Will you please come over and look at this printer!"

Me, "Ok"

So I march over, walk in, eject the hood and point at the BLUE cart in the K Black slot. I walk off, return a few minutes later and take a picture. The office manager didn't speak to me for a week and I still have the picture.

_____________________________________

Person, "My fax machine at home isn't working?"
Me, "Ok, bring it in"

SOmeone, the person had managed to get an SD card jammed straight into the rollers. No idea how as that section's kind of sealed. Also had a bee stuck in a printer.

_____________________________________

I've had the monitor not turned on lots of times.