Help Desk Specialist Job with No Certs???

geeksquad09geeksquad09 Member Posts: 177
browsing through looking for a entry level job and stumbled across this help desk specialist gig. requires A+ cert which i am currently studying for. Here are the Details of the job along with the website

Help Desk Specialist
Help Desk Specialist

Job Title :Help Desk Specialist
Division :Cooper Corporate
Location :Peachtree City GA US 30269
Job Description :
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· Take incoming telephone, email or on-line entry service requests and process them within the Solution Management System.
· Act as a single point of contact for user issue resolution. This includes defining the issue, identifying issue resolution, communication of resolution to requestor, closing of service request and updating knowledgebase as appropriate.
· The ability to:
o Operate independently understanding when an issue requires assistance or needs to be escalated
o Communicate/interact with customers/co-workers to diagnose and resolve problems
· Provide Level 1 or level 2 support for enterprise business applications;network and e-mail connectivity;desktop services; and general IT services. This includes supporting feature, function, and use of specific applications.
· Monitor:
o The production processing environment including batch processing, print services, interfaces and special requests
o Volume of calls, customer wait time, and resolution time and generate various productivity reports
o Locked accounts and assist in maintaining user security in compliance to SOX 404
· Adhere to established policies and procedures.
· Make sound business decisions, with little direction based on standard operating procedures.
Job Requirements :
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* Minimum 3 years of experience in an IT service desk position supporting user hardware and software questions.
* MCDST, A+, or like certification a plus.
* Associates or Bachelors Degree in Computer Science, MIS, or similar.
* Practical ITIL Service Management Experience a plus.
* Experience with a ticketing system. Experience with Remedy a plus.


Education :High School or equivalent
Category :IT - Programming - Software Development
Skill :Information Technology ->Helpdesk
Job Type :Full Time
Career Level :Experienced (Non-Manager)


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Currently Studying for Network+, Server+, and Security+

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Comments

  • citinerdcitinerd Member Posts: 266
    I would apply because the worse that can happen is you don't get an interview.

    It took me 1 1/2 years to finally get a desktop support job after getting my AAS in Networking. The one thing I hated most about looking for a job is the entry level position that required 2-3 years of experience. I actually asked a recruiter once to define entry level after she told me over the phone that I did not meet the experience requirement for the position. She could not answer.

    Good luck it may take some time but don't give up.
  • ipconfig.allipconfig.all Banned Posts: 428
    I say apply and see what will happen.
  • chXchX Member Posts: 100 ■■■□□□□□□□
    Definitely apply if you're interested.

    Helpdesk roles can be stressful at times, but it definitely pays off.

    I started out on level 1 Helpdesk at one of Australia's best rated ISPs. I acquired some great troubleshooting skills and it really set me up for my current role, which is corporate support.

    Corp is much more focused on Cisco, and one of the requirements was CCNA. I applied without even having my CCENT, but I studied pretty hard and got the position.

    So I say go for it, even if you're only studying your A+.
    2019 Goals:
    [ ] Recertify CCNA
  • Michael.J.PalmerMichael.J.Palmer Member Posts: 407 ■■■□□□□□□□
    Apply for it, you've got nothing to lose except for the time and effort put into sending out a resume and cover letter.

    And in reality, reading over the description it doesn't seem to require certifications for the position. Notice it says that they're a plus, they may go with someone who has experience and no certs than someone who has certs and no experience in that regard. But worst case scenario if you do apply, you just won't get a call back. I submit about 20-40 resumes a week, how many of those do I expect a callback from? Not many, but I have been averaging about one callback a week as of late so you never know.
    -Michael Palmer
    WGU Networks BS in IT - Design & Managment (2nd Term)
    Transfer: BAC1,BBC1,CLC1,LAE1,INC1,LAT1,AXV1,TTV1,LUT1,INT1,SSC1,SST1,TNV1,QLT1,ABV1,AHV1,AIV1,BHV1,BIV1
    Required Courses: EWB2, WFV1, BOV1, ORC1, LET1, GAC1, HHT1, TSV1, IWC1, IWT1, MGC1, TPV1, TWA1, CPW3.
    Key: Completed, WIP, Still to come
  • DevilsbaneDevilsbane Member Posts: 4,212 ■■■■■■■■□□
    Apply for it, you've got nothing to lose except for the time and effort put into sending out a resume and cover letter.

    I agree with this 100%
    Decide what to be and go be it.
  • ipconfig.allipconfig.all Banned Posts: 428
    apply it says having certifications is a plus as in it will help but its not mandatoryy.
  • asuraniaasurania Member Posts: 145
    20 to 40 resume a week
    holy crap
  • Michael.J.PalmerMichael.J.Palmer Member Posts: 407 ■■■□□□□□□□
    It's easy to spend hours upon hours daily in the job search when you're unemployed, icon_razz.gif.
    -Michael Palmer
    WGU Networks BS in IT - Design & Managment (2nd Term)
    Transfer: BAC1,BBC1,CLC1,LAE1,INC1,LAT1,AXV1,TTV1,LUT1,INT1,SSC1,SST1,TNV1,QLT1,ABV1,AHV1,AIV1,BHV1,BIV1
    Required Courses: EWB2, WFV1, BOV1, ORC1, LET1, GAC1, HHT1, TSV1, IWC1, IWT1, MGC1, TPV1, TWA1, CPW3.
    Key: Completed, WIP, Still to come
  • DevilsbaneDevilsbane Member Posts: 4,212 ■■■■■■■■□□
    It's easy to spend hours upon hours daily in the job search when you're unemployed, icon_razz.gif.

    If only everyone had that same opinion. I personally know several people who are enjoying the time off and trying just hard enough to find a job so they can keep the unemployment rolling in.

    Too many people play the "pitty me I lost my job" card. Yes it sucks, but there are many people just like Michael that are doing something about it, and I hope that it works out for you.
    Decide what to be and go be it.
  • BradleyHUBradleyHU Member Posts: 918 ■■■■□□□□□□
    asurania wrote: »
    20 to 40 resume a week
    holy crap

    sending 20-40 resumes a week is nothing. i kid you not, i've done 40 resumes in like 3 days, when i was looking for a job.
    Link Me
    Graduate of the REAL HU & #1 HBCU...HAMPTON UNIVERSITY!!! #shoutout to c/o 2004
    WIP: 70-410(TBD) | ITIL v3 Foundation(TBD)
  • Michael.J.PalmerMichael.J.Palmer Member Posts: 407 ■■■□□□□□□□
    Devilsbane wrote: »
    If only everyone had that same opinion. I personally know several people who are enjoying the time off and trying just hard enough to find a job so they can keep the unemployment rolling in.

    The pity is I'm not pulling in any unemployment, my situation was so unique on how I became unemployed (wasn't fired if that's what you're thinking, and I didn't just simply quit out of the blue) that the law doesn't cover me and I'm disqualified from recieving benefits (trust me, I tried, even appealed the prior decision of my qualification).

    It's easy to be motivated to get a job when you've been unemployed for two months+ like I have been now and you have absolutely no income coming in whatsoever... We're literally living off a credit card that's almost maxed out and food stamps/WIC at this point.

    Good news is, as horrifying as everything's been for the past two months, the past couple of weeks have parted the clouds a bit with job interviews and my newest addition to the family coming 8 days ago. BTW, the mass sending of resumes only works if you tailor make your cover letters for each employer, don't just send a generic cover letter, that's an easy way to get looked over quickly. I've got another interview later this morning for a prominent eye care office in North Carolina, hopefully I'll be able to wow them.

    That almost seemed like a pity me, I'm broke kinda speech. In reality I'm just trying to motivate anyone else who's job searching. Don't give up, no matter how bleek things get, my wife stresses about everything as much as I do and she shows it more. I assure everyday that I will take care of her and the kids and so far I've held up my end of the bargain when it comes to that. It'll make things ever more sweeter when I do find a great position after having to wait so long.
    -Michael Palmer
    WGU Networks BS in IT - Design & Managment (2nd Term)
    Transfer: BAC1,BBC1,CLC1,LAE1,INC1,LAT1,AXV1,TTV1,LUT1,INT1,SSC1,SST1,TNV1,QLT1,ABV1,AHV1,AIV1,BHV1,BIV1
    Required Courses: EWB2, WFV1, BOV1, ORC1, LET1, GAC1, HHT1, TSV1, IWC1, IWT1, MGC1, TPV1, TWA1, CPW3.
    Key: Completed, WIP, Still to come
  • DevilsbaneDevilsbane Member Posts: 4,212 ■■■■■■■■□□
    That almost seemed like a pity me, I'm broke kinda speech. In reality I'm just trying to motivate anyone else who's job searching. Don't give up, no matter how bleek things get, my wife stresses about everything as much as I do and she shows it more. I assure everyday that I will take care of her and the kids and so far I've held up my end of the bargain when it comes to that. It'll make things ever more sweeter when I do find a great position after having to wait so long.

    Good luck with your interview today, I wish you and your family all the best.
    Decide what to be and go be it.
  • Michael.J.PalmerMichael.J.Palmer Member Posts: 407 ■■■□□□□□□□
    Devilsbane wrote: »
    Good luck with your interview today, I wish you and your family all the best.

    Thanks, the interview went alright, can't really guage it much. It was rather quick actually, he just asked me three simple questions and then went straight to "Do you have any questions?" I tried to ask him technical specific questions to show my knowledge if the interview was short due to him being unsure of my knowledge base so hopefully that'll help me out a bit. He's looking to fill the position ASAP so I should expect a call back either tonight or tomorrow I have the job (crosses fingers). Good signs from the interview is he did go over pay and what kind of benefits they offered and also mentioned what kind of systems they used and what not. The pay is strange to me, not sure if it was just the way he does things, but I've known that most interviewers won't discuss pay (and I didn't ask about it obviously) with anyone unless they either think they could be a potential fit or they already plan on hiring them, so that may be good news.

    But yeah, I'm keeping my fingers crossed, if this one doesn't pan out then I still have a potential call back from an interview I had last week for a 3 month contract job that deals with processing MAC requests for RBC Centura, so maybe that one will come through instead then.
    -Michael Palmer
    WGU Networks BS in IT - Design & Managment (2nd Term)
    Transfer: BAC1,BBC1,CLC1,LAE1,INC1,LAT1,AXV1,TTV1,LUT1,INT1,SSC1,SST1,TNV1,QLT1,ABV1,AHV1,AIV1,BHV1,BIV1
    Required Courses: EWB2, WFV1, BOV1, ORC1, LET1, GAC1, HHT1, TSV1, IWC1, IWT1, MGC1, TPV1, TWA1, CPW3.
    Key: Completed, WIP, Still to come
  • thenjdukethenjduke Member Posts: 894 ■■■■□□□□□□
    Thanks, the interview went alright, can't really guage it much. It was rather quick actually, he just asked me three simple questions and then went straight to "Do you have any questions?" I tried to ask him technical specific questions to show my knowledge if the interview was short due to him being unsure of my knowledge base so hopefully that'll help me out a bit. He's looking to fill the position ASAP so I should expect a call back either tonight or tomorrow I have the job (crosses fingers). Good signs from the interview is he did go over pay and what kind of benefits they offered and also mentioned what kind of systems they used and what not. The pay is strange to me, not sure if it was just the way he does things, but I've known that most interviewers won't discuss pay (and I didn't ask about it obviously) with anyone unless they either think they could be a potential fit or they already plan on hiring them, so that may be good news.

    But yeah, I'm keeping my fingers crossed, if this one doesn't pan out then I still have a potential call back from an interview I had last week for a 3 month contract job that deals with processing MAC requests for RBC Centura, so maybe that one will come through instead then.

    I am praying for you. You deserve to get work to support that family. I agree do not give up it just takes more time to find a job now. This will all change in a few months.
    CCNA, MCP, MCSA, MCSE, MCDST, MCITP Enterprise Administrator, Working towards Networking BS. CCNP is Next.
  • Bl8ckr0uterBl8ckr0uter Inactive Imported Users Posts: 5,031 ■■■■■■■■□□
    Good luck Mike!
  • DevilsbaneDevilsbane Member Posts: 4,212 ■■■■■■■■□□
    I had an interview like that once. He asked me maybe 5 or 6 questions, I was in and out in about 10 minutes, and then I got a job offer that night. So I'm sure he has already made up his mind one way or another, hopefully you get an offer. I don't know why pay would be discussed if you didn't have a good chance.

    Hope it works out!
    Decide what to be and go be it.
  • ipconfig.allipconfig.all Banned Posts: 428
    good luck and keep us posted
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