Where to go from help desk?

N2ITN2IT Posts: 7,483Inactive Imported Users
Any ideas?

I am hoping my company takes a risk on me in tier 3 / specialist position. I have been working on ITIL and ISO certs lately, since it mirrors up to what I actually do. Not sure it will pay off, but I gotta do something right?

I have the ITIL® Service Capability: Operational Support and Analysis boot camp coming up in August. I decided to bite the bullet and pay for the education, since my company won't icon_sad.gif

Any ideas? I am probably going to have to be a lifer and hope for a handout.
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