Outlook Question

I am in the process of migrating our users to a new exchange account, and need to clear the 'autofill' addresses it puts in the address box. It is autofilling a previous address, so for instance, when I type "MI", it shows the full address for mike@domain.com - which is no longer valid.

Its like I need to clear that cache of previously used emails.

Outlook 2007, Exchange 07.

Find more posts tagged with

Save $250 on 2025 certification boot camps from Infosec!

Book now with code EOY2025

Button

Comments

arwes

Isn't that just the NK2 file in their profile?

RobertKaucher

Arrow down to the email address and press 'delete' on you keyboard. Just tested it on mine.

brad-

RobertKaucher wrote: »

Arrow down to the email address and press 'delete' on you keyboard. Just tested it on mine.

very funny but that isnt feasable to do for all these users who are emailing hundreds of others. I dont want to tell them they'll have to manually delete every government email address they've ever sent out.

wheez

arwes wrote: »

Isn't that just the NK2 file in their profile?

Yep.. you can just delete the NK2 file in the user profiles. It'll be recreated next time Outlook starts.

RobertKaucher

brad- wrote: »

I am in the process of migrating our users to a new exchange account, and need to clear the 'autofill' addresses it puts in the address box. It is autofilling a previous address, so for instance, when I type "MI", it shows the full address for mike@domain.com - which is no longer valid.

Its like I need to clear that cache of previously used emails.

Outlook 2007, Exchange 07.

brad- wrote: »

very funny but that isnt feasable to do for all these users who are emailing hundreds of others. I dont want to tell them they'll have to manually delete every government email address they've ever sent out.

Sorry, I thought from your example it was a single address.

As other TE users have suggested you can delete the nk2 file completely. This would be relatively easy to script. But be aware that many people will complain as they think of this list as their "contacts." I don't know how many times I have run into a situation where I could not restore the nk2 file and a user flipped out because they lost all their "contacts."

brad-

RobertKaucher wrote: »

Sorry, I thought from your example it was a single address.

As other TE users have suggested you can delete the nk2 file completely. This would be relatively easy to script. But be aware that many people will complain as they think of this list as their "contacts." I don't know how many times I have run into a situation where I could not restore the nk2 file and a user flipped out because they lost all their "contacts."

Thank you both, you are correct, and that is what I will do.

I'm going to script a rename of that file to outlook.nk2-old.

If anyone else is curious, it lives in this folder:
C:\Documents and Settings\yourprofile\Application Data\Microsoft\Outlook

*note that that location is not under the hidden folder for local settings that you would find the .pst in if you use those.

N2IT

RobertKaucher wrote: »

Sorry, I thought from your example it was a single address.

As other TE users have suggested you can delete the nk2 file completely. This would be relatively easy to script. But be aware that many people will complain as they think of this list as their "contacts." I don't know how many times I have run into a situation where I could not restore the nk2 file and a user flipped out because they lost all their "contacts."

Could you just recreate the profiles when migrating? After a profile recreation the NK2 files are wiped. Just an idea. If some how the email client pulled down a new profile (automated) that file would be recreated and have nothing in it. All folders and emails in their client would be restored from the server.

Just throwing darts lol

RobertKaucher

N2IT wrote: »

Could you just recreate the profiles when migrating? After a profile recreation the NK2 files are wiped. Just an idea. If some how the email client pulled down a new profile (automated) that file would be recreated and have nothing in it. All folders and emails in their client would be restored from the server.

Just throwing darts lol

Yup, but I am not certain of how he is doing the migration.