Pearson Vue

Hi

Has anyone had any luck with Complaints to Pearson Vue ?

I sat my CCNA for second time and had a number of issues, got within 50 odd points of required mark, not brill I know but a whole load of things happened and I honestly believe I could have passed it if they had`nt

Very early on a 5 in 1 question did`nt work, the only option was to click next, having never come across it and with there only being one button I clicked next and it finished the whole thing.

I was later informed this was due to an incorrect version of Flash and half the buttons where missing, great !

Also the test Centre staff just did`nt bother when I needed Assistance, according to them I should have left the room and find someone.

I know you could argue this either way but I did`nt read anything other than you put your hand up, personally I did`nt think given all the security measures its allowable to just go leave the exam! the answers I have got back from Pearson are tenuous to say the least in respect of this point.

2 months down the line and I`m nowhere and becoming increasingly frustrated by there fob off attitude ..

Would be interesting to know any other experiences with regard problem exams

TIA
Alastair

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DevilWAH

I had major issues with one of my CCNP exams, in the end it ended up with CISCO them selves and they gave me a free resit voucher, which considerign it was not there problem was nice.

Person was no help what so ever and nither was the test center.

Monkerz

Personally, I have only recently sat for my first Cisco test. I had no problems whatsoever, the test center was emaculate. They were setup with some ancient Dells, but no problems with the exam at all.

Security at the test center was tight. They had cameras pointed at your face at every workstation. It seemed like they were yelling the rules to me. After my 5 minute ear piercing lecure, I sat for my test. When I was done, though excited to learn my score, I raised my hand fearing I would be grazed my a sniper's bullet if I stood.

VAHokie56

Monkerz wrote: »

Personally, I have only recently sat for my first Cisco test. I had no problems whatsoever, the test center was emaculate. They were setup with some ancient Dells, but no problems with the exam at all.

Security at the test center was tight. They had cameras pointed at your face at every workstation. It seemed like they were yelling the rules to me. After my 5 minute ear piercing lecure, I sat for my test. When I was done, though excited to learn my score, I raised my hand fearing I would be grazed my a sniper's bullet if I stood.

Lol when I saw my Congrats screen come up, I jumped up and dropped a skooooweehaa!, witch made the guy who was testing beside me jump 3 feet in the air. After apologizing to him I walked out and got a high five from the proctor!

Monkerz

The PC didn't even tell me my score, it sent to the printer in the proctor's office. She had to tell me I passed.

shecool

The testing center I went to seemed so relaxed. I really liked it though, because they really did accommodate me well.

My score came up on the screen as well (My co-workers kept telling me that nothing matters after you see Congratulations) but when I went to reception they also gave me a printout. It was a pretty good experience for me so I'll probably keep writing at this one center.

networker050184

If I'm understanding this correctly you had an issue but didn't go tell anyone from the test center? You will probably have a hard time getting much help from them if you don't tell them when it happens.

Bl8ckr0uter

When I took the CCNA, my test completely froze in the middle of a sim. I called the receptionist oops I mean test center operator

to help me. She then called the other receptionist oops I mean Certified Technician

to do exactly what I did for 5 minutes, then power down the computer call their support.

After a few weeks of me bitching at them, it eventually went to cisco who gave me a resit of the exam. The entire process took about a month.