The first 2 weeks was basic training.
The 3rd week I was scheduled to pick up calls. So far, I had to keep asking my coworkers for assistance. It's proprietary technology so everything I learned from school or books isn't used much. The thing here is that there are two-three other new employees who started about the same time as me...and it seems like they don't ask for help too often. I'm not sure if they are making BS answers as they go. But, I ask for help almost every other calls because Im afraid to make a mistake using my own decision.
Do you think I should just do the work and let the mistake come? or ask as many questions as possible to minimize problems and learn this way? When you started your first technical support position to handle incoming calls, approx how long were you able to be comfortable with everything?