erpadmin wrote: »
Spelling and grammar errors aside, I think this is a fine blog entry. Too often, many techs used to want to be like "Nick Burns: Your Company's Computer Guy" from Saturday Night Live. This tech definitely was the norm 10-15 years ago, but now he needs those soft skills or else he will get canned.
One thing I will never agree with though is referring to the user as an end user. Yes, to his face, I will refer to him as a client/customer/or even just regular user. "User" is not derogatory; moron and idiot probably is though. My boss tried to ban the word some time ago before we all threatened mutiny and hence backed off. But we explained to her that there is nothing derogatory about it.
Bottom line though, users/clients/customers are to be treated with respect. The same as you would want when you have to call a CSR.