Not able to access G-mail

in Off-Topic
A coworker of mine who does the same job in the cube next to me can't get to gmail, but I can. He clicks on the gmail page and gets a "page cannot be displayed"
I (and another coworker) can get to the page and login with no issues. Any ideas?
He said he deleted his cookies and temp files. I had him clear his dns cache, with no luck.
I'm going to check it out when we get off work tonight and was wondering if anyone had any suggestions going in?
I (and another coworker) can get to the page and login with no issues. Any ideas?
He said he deleted his cookies and temp files. I had him clear his dns cache, with no luck.
I'm going to check it out when we get off work tonight and was wondering if anyone had any suggestions going in?
Decide what to be and go be it.
Comments
I pinged gmail.google.com and sent him the ip address. It just brought him to the google page.
Yeah, the IP only is going to bring him to the front page. When he navigates to the page is he getting an answer? Is there a proxy set? Fire up wireshark and see whats going on.
Don't have wireshark here at work. I also don't think management would be very happy if I installed it with the intent to troubleshoot gmail.
+1
Also, try it in Firefox or some other browser to make sure it isn't an IE issue. You could also sign into his laptop and see what results you come up with.
DNS would be my first guess.
Yea, the browser could be an issue...IE was a problem for accessing a site at my job before. I wonder if it could be something with his user credentials, but I'm sure that wouldn't have changed for a while
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I once had a issue with a user who was unable to log - in to yahoo mail - on checking we found a malware and removed it . so worth checking that as well if it helps
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Thats a good idea. I've seen some odd proxy settings set up before.
For some reason he had an automatic configuration script set up. Disabling that and restarting the brower was the fix.
Thanks for all of the replies.