pitviper wrote: » [PHONE RINGS] Frantic Caller: “every time that I try to call Rosa’s extension @ x office the police show up” “it only happens from my phone; Pam can call her with no problems” me: “hmm, that’s odd – can you walk me through how you are placing the call?” Frantic Caller: “well, I dial a 9, then the extension 1100…”
peanutnoggin wrote: » BTW... did the police show up at her desk on more than one occasion? If so, that story just got that much funnier!!! HAHA. -Peanut
pitviper wrote: » At least the person was honest – I sometimes get the “all I did was hit the voicemail button and the cops showed up” story which always leads to me having to explaining to 15 people why its a physical impossibility!
Flyingput wrote: » hahahaahha We dial 9 for any outside number, too. If some1 is calling a long distance number, he/she has to dial 9 1 Nxx Nxx XXXX. Of course 911 route patterns all have that <Urgent routing> check box checked. oops, fat finger, a user presses 1 twice times. 911 is sent out. Usually he/she realizes it immediately and guess what? They hang up right away. Actually this is the worst case. Our local police station can't figure out what's going on. So they have to come to our front door. You can imagine how they feel after a couple of such fake alerts... We try to educate our employees NOT to hang up if they dial 911. Just tell the police it's a mistake or everything is OK. FAILED. I guess it's human's nature to hang it up right away to stop that 911 call. Unfortunately, IP phones are wayyyyyyy faster than people. At the beginning I had to explain the situation to police officers whenever they were at the front door. Some understood (one even mentioned using 8 as the outside code to avoid 911 fat fingers) but some were really mad. Finally our local police stop coming out for our 911 calls unless some one stays on the line and asks for urgent help.
peanutnoggin wrote: » I guess its the old case of "The Boy Who Cried Wolf"!! -Peanut
GT-Rob wrote: » This is actually pretty common in North America, when you think in a large company the sequence 9-1 could be dialed hundreds of times a day, its only a matter of time before someone hits it twice For that reason, we use 5 to get out. Some companies don't have this option though, if you are using 1-8 already for extensions, 9 but be the only option. Im sure the local emergency services love it though!
Trifidw wrote: » Could also avoid using extensions starting with 1. A lot of people are used to using 9 for external lines.
GT-Rob wrote: » Im pretty sure we do (would have to double check), but its actually long distance calling that does it, since in north america +1 is our national code. So 9, 1-555.555.5555 can easily be hit as 9, 1-1 doh my fat fingers called the fire department. :P
Trifidw wrote: » Ah, didn't realise that. Think I'd also look at changing the dial external line digit too in that case. Since first posting in this thread someone dialled 999 right in front of me! "do you work with the phone system? These beeps sound really harsh to my ear on this phone. Look!" *user dials loads of 9's* me face palms... lol.
chmorin wrote: » Did you show her the volume button? I would seriously face palm too if someone approached me with that.
