Going in for interviews for helpdesk this week

So I have two interviews this week at two different companies for helpdesk positions. These are call center type positions for internal 1st level support. Ive worked desktop support and only covered the help desk guy when he was on lunch a few times. Are there any typical and/or common interview questions to be ready for?

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Comments

brianeaglesfan

It will probably be a mix of technical / customer service questions, such as how do you handle an irate end-user.

Countryboi

make sure you focus on your customer service skills and your tech skill secondary and if they ask you a question about what you think about showing up on time for work, lunchs and breaks...run for the hills.

BradleyHU

depends on the companies, but helpdesk could be interchangeable for desktop support. some companies have different levels. but if its true helpdesk, then its mainly logging issues, and walking them thru basic steps, or password resets, or acct config/unlock, etc., and its basically all over the phone & remotely, no hands on. if you've done desktop support, the problem solving of helpdesk is a cake walk, its just dealing with users thats the difference, and thats more so dealing with soft skills.

Anonymouse

I always do good with the technical questions. The thing about the customer service questions that gets me is that I haven't done any jobs involving customer service in a while and can't remember my examples to prove I was good with customer service. I can always cite how many years I've worked it haha but I can't remember any proof I can give to the interviewer.

As for the job it's a typical call center helpdesk. I'm just hoping to get into one of the companies and work my way up since no one interviewing me for desktop support positions cares about my previous desktop support experience because it was only a 9 month contract.

Anonymouse

Going in for interview at 2pm today. Just got home from work half an hour ago (6:30am). Little nap and then interview! Wish me luck!

earweed

Countryboi wrote: »

make sure you focus on your customer service skills and your tech skill secondary and if they ask you a question about what you think about showing up on time for work, lunchs and breaks...run for the hills.

Yeah I've had this type of questionning before and it usually doesn't go good no matter what you say. I had one interview where they started down that road and then asked me how I'd deal with a coworker who was always late and stuff. I didn't necessarilly want to say it at the time but that's their responsibility to deal with that.