I got promoted from Helpdesk to Network Engineer

amb1s1amb1s1 Member Posts: 408
Hi, I'm probably in the wrong forum, but it feels more OK to me to tell the cisco guy about my excitement. I just got promoted from helpdek/noc to a Network Engineer position.

Now, I have a question to the engineers. What do you guys recommend as for what books to have for a day to day network reference? I have the ISO Cookbook, do you guys think I'm ok with that? How do guys did in your first months of been an network engineer? Like how you keep your notes? I use the outlook note to keep notes of any troubleshooting that I did in the helpdesk department. I'm also thinking about writing like a daily diary, what you guys think about that?

I work night shift until I move to the NE departmet, so I went to CVS and I bought a over the counter sleeping pill because I know I'm going to need cause I'm so excite just to go to sleep by myslef. If you have any tips, please shoot at me. I'm going to sleep and I will check your reply as soonest I wake up.
David G.
http://gomezd.com <
My Tshoot test Blog
http://twitter.com/ipnet255

Comments

  • ehndeehnde Member Posts: 1,103
    Like how you keep your notes? I use the outlook note to keep notes of any troubleshooting that I did in the helpdesk department.

    I've really liked using Leo (Leo's Home Page) it's great for taking notes and writing documentation/recording steps you take. It can keep all of your different personal "how-to's" organized. It has a slight learning curve, but if you're now working as a network engineer - smart dude icon_thumright.gif

    I was first introduced to this multi-platform project manager by the fine folks at Online Information Security Training - BackTrack

    Congratulations on the promotion. Screw the recession!
    Climb a mountain, tell no one.
  • mikearamamikearama Member Posts: 749
    Well done... congrats on the promotion. Hope there was an equivalent upping in the $$$ department as well.

    Having an online repository for your notes is a good idea... there's two of us here, so we use a shared folder for all tips/tricks/notes to share thoughts.

    However, for daily troubleshooting, having a daily diary is fantastic. Great for making quick notes, grabbing contact info, etc, etc. Mine has saved my life more than a few times.

    As for references, since you're no doubt about to embark on your CCNP to shore up your new role, grab the latest ROUTE and SWITCH materials... they always make great resources. I still have my BSCI, BCMSN, ISCW and ONT material on the shelf, just in case.

    Again, congrats.
    There are only 10 kinds of people... those who understand binary, and those that don't.

    CCIE Studies: Written passed: Jan 21/12 Lab Prep: Hours reading: 385. Hours labbing: 110

    Taking a time-out to add the CCVP. Capitalizing on a current IPT pilot project.
  • earweedearweed Member Posts: 5,192 ■■■■■■■■■□
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    CONGRATS!!!!!!!!!!!!
    You may have a learning curve getting used to the new job but you'll do OK. Make sure to keep a record of stuff to update in the resume also.
    No longer work in IT. Play around with stuff sometimes still and fix stuff for friends and relatives.
  • Mike-MikeMike-Mike Member Posts: 1,860
    congrats, I have some questions....

    how long were you in the Helpdesk/NOC? did your CCNA factor into your promotion?
    Currently Working On

    CWTS, then WireShark
  • mikej412mikej412 Member Posts: 10,086 ■■■■■■■■■■
    Congratulations on the Promotion!! icon_cheers.gif
    :mike: Cisco Certifications -- Collect the Entire Set!
  • Ryan82Ryan82 Member Posts: 428
    Nice! I recommend picking up a copy of Network Warrior. Its a great post CCNA real world relevant text. Also the route and switch material will help to start learning some advanced topics.
  • jaykoolzboyjaykoolzboy Member Posts: 26 ■□□□□□□□□□
    Congrats, and of course CCNA made a difference, now you should start your CCNP career.
  • veritas_libertasveritas_libertas Member Posts: 5,746 ■■■■■■■■■■
  • chmorinchmorin Member Posts: 1,446 ■■■■■□□□□□
    Congrats and well done!
    Currently Pursuing
    WGU (BS in IT Network Administration) - 52%| CCIE:Voice Written - 0% (0/200 Hours)
    mikej412 wrote:
    Cisco Networking isn't just a job, it's a Lifestyle.
  • amb1s1amb1s1 Member Posts: 408
    Mike-Mike wrote: »
    congrats, I have some questions....

    how long were you in the Helpdesk/NOC? did your CCNA factor into your promotion?

    I have been with the helpdesk exactly 5 years. Since I work night shift I was basically a ghost in my company, in my first two years nobody knew about me, but everything change when my company moved the NOC department to the helpdesk office. By then, the NOC guy started talking about the CCNA and that I need to speak up to try to get into networking, so I started my master plan.

    First I sturdy for the CCNA myself and I after I passed, I when an email my certificate to must of the IT managers. 2nd I started pushing my manager to get some training and after couple of months after I pass my CCNA, they send me to training for the BCSI. I passed the BCSI and after a year they send me for the BCMSN and I passed that. Then I wanted to move to the NOC, but the company started to do bad and they basically layoff everybody from NOC and gave that responsibility to the engineers. At this time was that got closed with the engineers since I was working night shift, I offered them to take care the NOC stuff, so they don’t have to wake up to every single alert that they were getting while they were home. I was made sure that my manager, directors were ok with and they were especially the network engineer manager and director, so I score a huge point with them. After like a year doing this, they where couple of engineers that left the company, but since my company is doing badly, they didn’t replaced them. By that, I was frustrated and I try to find a job outside my company even the network engineer manager pull me at side and told me that I should find another job , so I did. I was not lucky, I guess because I was shooting for engineer jobs even thought I only have heldesk and some NOC experience.

    Last week, the network engineer manager pull me and told me that she was leaving and that one of the other engineers too and she spoke with her director to see if he can hire me as an engineer. So this morning he came to me and he offered me the job. I got 30% increase in my salary and I going to be doing only engineer work something that I was afraid that I was going to be stuck doing only NOC. The NOC was move to another department so I’m sure I’m not going to be doing that.

    It was a long process, but it was worthy because I’m going to be an engineer in couple of weeks. So right now I’m really excited and I can’t wait to start working.
    David G.
    http://gomezd.com <
    My Tshoot test Blog
    http://twitter.com/ipnet255
  • amb1s1amb1s1 Member Posts: 408
    Congrats, and of course CCNA made a difference, now you should start your CCNP career.

    The CCNA made difference because just like me there were another a co-worker who was sent to training and never passed the test and he just give up, so I was the only with a CCNA. About the CCNP, I'm just TSHOOT away from the test and I can say I'm like 60% ready to take the TSHOOT test.
    David G.
    http://gomezd.com <
    My Tshoot test Blog
    http://twitter.com/ipnet255
  • kenny831kenny831 Member Posts: 266
    Congrats! All that hard work paid off.
  • amb1s1amb1s1 Member Posts: 408
    ehnde wrote: »
    I've really liked using Leo (Leo's Home Page) it's great for taking notes and writing documentation/recording steps you take. It can keep all of your different personal "how-to's" organized. It has a slight learning curve, but if you're now working as a network engineer - smart dude icon_thumright.gif

    I was first introduced to this multi-platform project manager by the fine folks at Online Information Security Training - BackTrack

    Congratulations on the promotion. Screw the recession!

    I try to install Leo edito, but I was not succesful. Did you had any problem installing it?
    David G.
    http://gomezd.com <
    My Tshoot test Blog
    http://twitter.com/ipnet255
  • earweedearweed Member Posts: 5,192 ■■■■■■■■■□
    Sounds like you getting certified plus your willingness to do extra work has paid off. Now it's time to get to work attaining more job skills. After a while at this position you'll be more attractive to outside employers (as your former coworkers have shown you) and if you get unhappy where you are or just need a change you WILL be getting a network engineer job somewhere else if you want it.
    No longer work in IT. Play around with stuff sometimes still and fix stuff for friends and relatives.
  • amb1s1amb1s1 Member Posts: 408
    earweed wrote: »
    Sounds like you getting certified plus your willingness to do extra work has paid off. Now it's time to get to work attaining more job skills. After a while at this position you'll be more attractive to outside employers (as your former coworkers have shown you) and if you get unhappy where you are or just need a change you WILL be getting a network engineer job somewhere else if you want it.
    Even the director who hired me told me that he knows that I'm not getting engineer paid, but I getting engineer experience and if in one or two years I'm not happy I'm going to be an experience engineer and thats valuable.
    David G.
    http://gomezd.com <
    My Tshoot test Blog
    http://twitter.com/ipnet255
  • amb1s1amb1s1 Member Posts: 408
    amb1s1 wrote: »
    I try to install Leo edito, but I was not succesful. Did you had any problem installing it?

    I got it to install, but I think I'm going to ask my employer to install microsoft OneNote.
    David G.
    http://gomezd.com <
    My Tshoot test Blog
    http://twitter.com/ipnet255
  • NetwurkNetwurk Member Posts: 1,155 ■■■■■□□□□□
    Congrats!!!

    Here's hoping you make it kid!

    icon_thumright.gif
  • sweetoctobersweetoctober Registered Users Posts: 4 ■□□□□□□□□□
    Congrats bro... This serves as an inspiration to geeks chasing certs. It rely pays off..,.:)
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