Alot of jobs are requiring me to ask for a certain amount. What do you guys think I should put down/Im worth. This is the Cover letter and resume I'm submitting to jobs
To whom it may concern,
My name is Charles and I’m inquiring about the example position thats post on example.com. I am writing to you because I believe my training, experience, and proven ability will allow me to significantly contribute to your company's operations. I was HIPAA (Health Insurance Portability & Accountability Act) extensively trained at Connextions Inc. so that may put your privacy concerns at ease. I am looking for an opportunity starting in January. As It stands I have achieved my A+, Internet & Computing Core (IC3), MCP: Windows XP, MCTS: Network Infrastructure, and MCTS: Active Directory but by the beginning of January I will also have my MCITP (Microsoft Certified IT professional). My anticipated graduation is January ’11.
In reviewing the attached resume, you will note that I have acquired valuable experience in many facets of troubleshooting, installations, and maintenance for various desktop operations, servers, hardware, and software. I also have excellent oral communication skills in a high call volume environment working with several different trouble ticketing systems such as Remedy (TTS), Ebox and several data systems like ACSR, CableData, including medical systems such as RxClaims, and ReCap.
I am an individual that can multi-task, enjoys a challenge, and can continually stay abreast of the latest advancements in the IT field. If you are seeking a professional who has excellent people and problem solving skills and can easily provide optimum support to your operations, then please consider what I have to offer. I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. Hopefully we can meet in the near future to discuss your company’s needs. Thank you for your time and consideration.
Sincerely,
Charles
Charles
123 Main st
Upcoming Microsoft IT Academy/Shriver JCC anticipated graduation January ’11 offering a strong academic background in IT combined with excellent internship experience.
Have acquired valuable experience in many facets of troubleshooting, installations, and maintenance for various Desktop/Server operations and systems.
Quickly learn and master new technology; equally successful in both team and self-directed settings, and proficient in a range of computer systems, platforms, tools and strong troubleshooting techniques.
Experienced in several different trouble ticketing systems such as Remedy (TTS), EboX and several data systems like CSG Systems’ ACSR, CableData, RxClaims and ReCap.
Furthermore I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp.
I am bilingual which entails being fluent in both English and Spanish.
Technology Summary
Certifications:
Microsoft Certified Technology Specialist
MCTS: Windows Server 2008 Network Infrastructure Configuration
Microsoft Certified Professional
Installing, Configuring, and Administering Windows XP Professional
CompTIA A+ IT Technician
Internet & Computing Core (IC3) Certification
Technologies:
Windows 2000/XP/Vista/7
Windows Server 2008 : DNS, DHCP, RRAS, NPS, Active Directory
Software: MS Office, Remedy (Trouble Ticketing System), CSG Systems’ Advanced Customer Service Representative (ACSR), ReCap, EboX, RxClaims, NetOp & Deep Freeze
IT Experience
Connextions Inc– Orlando, FL
HelpDesk/Technical Support (SanDisk) (08/2007 to 08/200

• Provided support by assisting end users with mp3 players, flash drives, memory cards & respective computers devices were connected to
• Determined if RMA services were needed and fulfilled those requests all while documenting in the EboX trouble ticketing system.
Medical Data Analyst (CVS Caremark)
• Rx claims administration
• Assisted pharmacies when trying to submit prescriptions for insurance billing
• Followed HIPAA privacy laws & guidelines in ensuring client confidentiality
• Used RxClaims & ReCap databases for Rx claims administration and to insure the correct information was being processed
The Answer Group– North Lauderdale, FL
HelpDesk/Technical Support Engineer (06/2006 to 03/2007)
• Provided support for Comcast High Speed Internet
• Troubleshot equipment, checked for outages, deployed trucks
• Documented issues in CSG Systems’ ACSR, Remedy(TTS), and CableData trouble ticketing systems
• Promoted to Comcast Digital Voice troubleshooting tech
Education
Microsoft IT Academy/Shriver JCC – Devens, MA, Graduation expected 1/11
Microsoft Certified IT Professional Track
Concurrent Employment with College Studies:
Management Information Systems Assistant (MIS) (July to August 2010):
• Provided networking/desktop IT support to the 70+ faculty and staff
• Setup computer labs which involved heavy lifting
• Issues escalated to MIS Manager if outside scope of support.
Homestead JCC – Homestead, FL, Graduated 03/10
Computer Service Technician Track
Concurrent Employment with College Studies:
Management Information Systems Assistant (MIS) (August to September 2009):
• Installed and configured Windows Server 2008
• Setup print servers
• Deployed and implemented NetOp & Deep Freeze solutions which resulted in lower overhead costs, higher energy savings, increased security all while providing a “Green” solution.
• Supervised a team that was tasked with backups and imaging across all data systems.