Service Desk 3-5 and you are done?

N2IT

I know this isn't a law or anything, but in theory, do you think there is a set amount of time that you can spend in the (Support Center, Help Desk, Service Desk), whatever you want to call it, before it becomes counter productive or even career fatal.

I've been mentored by some people who are both superiors and my peers and a large portion of them feel you have 3-5 years to get out or you are destined to stay in that type of role. I hate to sound doom and gloom, but I wanted to see what others have felt about this.

I know we have a lot that started and got out and we have some that have started and are still there. Others skipped over the front line warfare.

Opinions?

I'll be honest I do have my own opinion and I think the 3-5 rule is true for help desk, in fact I am going to steal it and coin the rule myself. I think you have 3-5 years to get out of you are forever doomed.

I was once told by a director & friend who said that the Peter Principal came into play at the 3-5 year time frame. Managers see that and assume if you haven't gotten out by now, you must of hit your plateau.

I know this isn't for certain but a lot of people I know in the industry seem to agree with me and even share their own versions of it. Adding a story here or another theory there.

I'm on year 5 and damn worried.

Essendon

N2IT wrote: »

As always money

I think eMeS should be paid to post here, most of his posts are gold. I bought that William Glasser book when he last posted about it, but the slacker in me has prevented me from reading it.