Call Center Operator job?

fusebox

Hi all...

Just after some opinions and advice,

Im trying to get into the IT/networking scene, and im currently working on my CCNA. The following is a job ad for call-center operators, is it worthwhile applying for this position? I dont really see it as a technical position and perhaps isnt really relevant towards where I want to go.

Your role as a customer service representative will be to provide outstanding customer service, assisting customers with a range of internet service issues and solving problems using language that the customer can easily understand.Your aim will be to resolve the customer's query in the first call.

You will need to be available between the hours of 9am -2pm and 5pm-11pm across Monday to Sunday. Training hours will differ.

In return, [Company] seeks excellent customer service skills and the ability to work in a disciplined call centre environment.Customer service is undoubtedly the main driver but this would work best if coupled with the desire to develop technical knowledge in the long term.

/usr

If that's the only thing available, sure. You just won't get any hands on experience that way, but I can't say that it simply wouldn't be worth it.

TranscenderMichael

Looks like an entry-level help desk type job to me. I say go for it until something better comes along.

garv221

Do it. You can take any job and turn it into Resume candy if you prepare it correctly.

fusebox

Thanks guys, I sent in an application late last night. Lets see what happens.

/usr

Yeah, definately take it as far as an interview. If you get there and REALLY decide you won't like it, you can always decline the offer. I would almost never neglect turning in a resume.