Claims made by non IT centric folks?

OK, so I had someone today ask me why his 200 document paper cannot be sent by a digital sender on our network. I advised the user that we have a 10MB limit on attachments and that the 200 document paper once converted to a PDF file might have exceeded that limit. He then proceeded to tell me that he saw someone the previous day send 5 Gigabytes... I told him politely that it would be impossible to send 5GB via e-mail on our network seeing as our mailbox limit is substantially less than that. He then became belligerent claiming he saw it happen and 5GB can easily be sent over the network. I explained just how large 5GB is in relations to pages and he stood his ground. He then told me I wasn't as smart as I thought I was, and that he has personally sent 1TB over e-mail before and I need to go back to school to learn about computers..

So now this guy has become an inside joke around our entire office, so I am curious if anyone else has ever had a confrontation like that or story to share?

BTW, he still hasn't been able to send his 200 page document and claims the digital sender must be broke...

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Comments

joshmadakor

We had one user who regularly thought she was being cyber-stalked by an "ASP dot NET hacker". She was convinced that the guy would "stalk" her at home as well as when she was on our network. She would physically jump up in her chair at the sight of a window popping up or any sudden graphical change on the screen. She would often begin crying as well, it was really difficult to deal with. I ran out of explanations for her so sniffed packets on her workstation in front of her and explained to her what was going on and it was nothing out of the ordinary. For the day, she calmed down slightly

RobertKaucher

joshmadakor wrote: »

We had one user who regularly thought she was being cyber-stalked by an "ASP dot NET hacker". She was convinced that the guy would "stalk" her at home as well as when she was on our network. She would physically jump up in her chair at the sight of a window popping up or any sudden graphical change on the screen. She would often begin crying as well, it was really difficult to deal with. I ran out of explanations for her so sniffed packets on her workstation in front of her and explained to her what was going on and it was nothing out of the ordinary. For the day, she calmed down slightly

I helped that same lady at the Geek Squad over a 3 week period. My god, people in mental health are not paid enough...

Chris:/*

My wife worked in that environment for 8 years with the mentally ill and addicts. We always played who had the better story at the end of the day the 30+ Airmen I supervised or her. She almost always won with her stories.

djfunz

If I had a dollar for every ticket I solved where the problem was an unplugged cable of some sort , I would be in another tax bracket.