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Email/New domain question
We host our own website and email internally with W2k8 IIS and Exchange 2k7. We just deployed a website a week or so ago, and part of the website is a web application that sends confirmation emails and such.
Some people are reporting that emails from our domain go to their spam folder. Is there anything I can do about this besides educate them on checking the spam folder? We dont do any bulk mailing, everything we send is a reply from an online purchase.
Some people are reporting that emails from our domain go to their spam folder. Is there anything I can do about this besides educate them on checking the spam folder? We dont do any bulk mailing, everything we send is a reply from an online purchase.
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qcomer
Member Posts: 142
Check your reverse DNS for your mail server. We had similar issues and it was due to an incorrect reverse DNS.
MX Lookup Tool - Check your DNS MX Records online - MxToolbox -
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Chivalry1
Member Posts: 569
Consider setting up SPF records to validate your sending server.
Sender Policy Framework - Wikipedia, the free encyclopedia"The recipe for perpetual ignorance is: be satisfied with your opinions and
content with your knowledge. " Elbert Hubbard (1856 - 1915) -
Optionstiersten
Member Posts: 4,505
There may not be anything wrong with your mail server setup at all. A lot of antispam tools run the email through a large number of test rules and heuristics to determine how likely it is that its spam. The actual content of the email itself may be what is causing it to be falsely flagged as spam.
You should try and get somebody to forward you the entire message including the headers and hopefully it'll tell you why it got flagged in the headers.
Do what Chivalry1 said anyway and implement SPF as it is easy to do. You usually get a lower spam score if these tools detect that you're using SPF and the email is valid according to the SPF rule. DKIM will also help but that will require much more work to implement. -
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blargoe
Member Posts: 4,174 ■■■■■■■■■□
+1 on the spf records and verifying reverse lookup.IT guy since 12/00
Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
Working on: RHCE/Ansible
Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands... -
Optionsbrad-
Member Posts: 1,218
That was the case. Thanks everyoneThere may not be anything wrong with your mail server setup at all. A lot of antispam tools run the email through a large number of test rules and heuristics to determine how likely it is that its spam. The actual content of the email itself may be what is causing it to be falsely flagged as spam.
