Email/New domain question

We host our own website and email internally with W2k8 IIS and Exchange 2k7. We just deployed a website a week or so ago, and part of the website is a web application that sends confirmation emails and such.

Some people are reporting that emails from our domain go to their spam folder. Is there anything I can do about this besides educate them on checking the spam folder? We dont do any bulk mailing, everything we send is a reply from an online purchase.

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qcomer

Check your reverse DNS for your mail server. We had similar issues and it was due to an incorrect reverse DNS.

MX Lookup Tool - Check your DNS MX Records online - MxToolbox

brad-

TYVM, thats a great tool.

it_consultant

Its a life saver - so is

https://www.testexchangeconnectivity.com/

Chivalry1

Consider setting up SPF records to validate your sending server.

Sender Policy Framework - Wikipedia, the free encyclopedia

tiersten

There may not be anything wrong with your mail server setup at all. A lot of antispam tools run the email through a large number of test rules and heuristics to determine how likely it is that its spam. The actual content of the email itself may be what is causing it to be falsely flagged as spam.

You should try and get somebody to forward you the entire message including the headers and hopefully it'll tell you why it got flagged in the headers.

Do what Chivalry1 said anyway and implement SPF as it is easy to do. You usually get a lower spam score if these tools detect that you're using SPF and the email is valid according to the SPF rule. DKIM will also help but that will require much more work to implement.

blargoe

+1 on the spf records and verifying reverse lookup.

brad-

tiersten wrote: »

There may not be anything wrong with your mail server setup at all. A lot of antispam tools run the email through a large number of test rules and heuristics to determine how likely it is that its spam. The actual content of the email itself may be what is causing it to be falsely flagged as spam.

That was the case. Thanks everyone