Reliable way to look up 911 Dial Attempts?

chmorin

Usually when the sheriff shows up for the 4th time in two days, I usually get called for a 'phone' problem. I have been looking up in the logs for a supposed phone call that was made from us out our gateway, but I have not been able to find anything.

I have been using the RTM plugin and looking up 'dialedNumber=' values in the sdi log I pulled from the time frame, with no indication of a 911 or 9911 call attempt from our phone system.

I am currently isdn q931 debugging the gateway and loggings its finds for the next phone call. Is there anything else I can do to trap this phone call? I am also running the RTM's active monitoring with a trace type of sdi. Anything else I can do to track this down?

The phone call is coming form our 'main line', which many phones mask to.

Any help is appreciated.

EDIT:

We recently changed PRI providers, is there any chance there was a mix up in E911 configuration?

shodown

There are 3rd party apps that can do it much better than CDR, but If you have a good SQL guy around you can export the files and he will find your perp in no time. Just tell him what queries to look for and he will be on it like a hound dog.


EDIT:

Have one of the BIG DAWGS in your company send out a email informing everyone to stay on the line when they dial 911 to stay on the line.