Call Handler Help, please!
chmorin
Member Posts: 1,446 ■■■■■□□□□□
I am pretty much a newbie when it comes to Unity, we are using Unity Connection v8. I am wondering how in the world I can get call manager to route calls to a handler I created in Cisco Unity Connection?
I am also wondering the proper way to do a hand off from one call handler to another. IE: Call handler is on a schedule. When the call handler gets calls out of the schedule time, it hands off to another call handler, and vice versa.
Does that make sense? I would love it if someone could contact me via PM with an AIM, GTALK, or otherwise as I would appreciate some advice. I promise I won't make it a habit
I am also wondering the proper way to do a hand off from one call handler to another. IE: Call handler is on a schedule. When the call handler gets calls out of the schedule time, it hands off to another call handler, and vice versa.
Does that make sense? I would love it if someone could contact me via PM with an AIM, GTALK, or otherwise as I would appreciate some advice. I promise I won't make it a habit
Currently Pursuing
WGU (BS in IT Network Administration) - 52%| CCIE:Voice Written - 0% (0/200 Hours)
mikej412 wrote:Cisco Networking isn't just a job, it's a Lifestyle.
Comments
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chmorin
Member Posts: 1,446 ■■■■■□□□□□
Alright, I figured it out, no thanks to cisco white pages. I just broke stuff till I figured it out, I'll write up a how-to and put it on my blog (and here) in the morning, I has been to long a day to explain everything right now.
It really is easy, once you know how. There are just so many fancy toy's with cisco if you are not familiar with the environment you can spend hours going "THAT must be it." or "No really, THIS is the problem." or even "Well, I need to do all three of these things...". All when in reality you are an inch away from the solution but a mile away from the knowledge to get you there.Currently PursuingWGU (BS in IT Network Administration) - 52%| CCIE:Voice Written - 0% (0/200 Hours)mikej412 wrote:Cisco Networking isn't just a job, it's a Lifestyle. -
sieff
Member Posts: 276
you're going to have to create a "CTI Route Point" with a line (dn) in CallManager/UCM and your call handler configured in Unity will have the same extension configured as the CTI Route Point. your CTI Route Point will have a line associated with it. the line with have the "Forward All" field checked under voicemail. This configuration will send all calls to the dn directly to the UCXN call handler.
HTH"The heights by great men reached and kept were not attained by sudden flight, but they, while their companions slept were toiling upward in the night." from the poem: The Ladder of St. Augustine, Henry Wadsworth Longfellow -
chmorin
Member Posts: 1,446 ■■■■■□□□□□
you're going to have to create a "CTI Route Point" with a line (dn) in CallManager/UCM and your call handler configured in Unity will have the same extension configured as the CTI Route Point. your CTI Route Point will have a line associated with it. the line with have the "Forward All" field checked under voicemail. This configuration will send all calls to the dn directly to the UCXN call handler.
HTH
Yup, I was meaning to do a write up still. I found it annoying how I couldn't get this information anywhere.Currently PursuingWGU (BS in IT Network Administration) - 52%| CCIE:Voice Written - 0% (0/200 Hours)mikej412 wrote:Cisco Networking isn't just a job, it's a Lifestyle.