Got the helpdesk job!!!!!! Omgomgomgomg

I GOT THE FREAKING HELP DESK JOB GUYS!!!! THIS IS EXCITING SO EXCITING i COULD GO DO BACK FLIPS OFF THE ROOF OF MY HOUSE RIGHT NOW!!!!! OMGGGGGGGGGGGGGGGGGGGGG

This is going to be the start of my IT career and I've finally made the jump from 5 years in retail to IT. My dad passed almost two years ago and he would always tell me "you can't work at that grocery store forever" and I didn't want to leave. Over time, I begun to want more, and grew tired of the job. I felt hopeless in finding another job to begin my IT career. As many have said here, persistence pays. I appreciate all the advice I got here on TE. The help with my resume was a HUGE freaking help. I am going to be working VERY HARD and really submerge myself into work.

TE has played a HUGE part in me landing this position through so much useful advice and knowledge.

Find more posts tagged with

Free for TechExams community: Cybersecurity salary guide

Compare cert salaries and plan your next career move

Button

Comments

Everyone

Congrats! So now do we start a countdown to your 1st "I hate being stuck on the Help Desk" post? :P

CodeBlox

Heheh, I'm not sure when that will be. I have SO much energy and this is something I have wanted and work towards! This is my second job and it's a move in the right direction.

Bokeh

So are you doing the "Big Shoe Dance" about now? Congrats!!!

ITVince

First off congratulations man on getting the position and your foot in the door. I'm sure you will learn a lot and it will be a great experience.

However...I must laugh at this...

Everyone wrote: »

Congrats! So now do we start a countdown to your 1st "I hate being stuck on the Help Desk" post? :P

Becuase it's true and you will and should find yourself here in a year or two

It's been 3 years for me on helpdesk and i'm ready to put a bullet in my head

AlexM

Congratulations, I hope it works out for you!

vCole

Congrats, and best of luck.

networker050184

Congrats!

instant000

CodeBlox wrote: »

I GOT THE FREAKING HELP DESK JOB GUYS!!!! THIS IS EXCITING SO EXCITING i COULD GO DO BACK FLIPS OFF THE ROOF OF MY HOUSE RIGHT NOW!!!!! OMGGGGGGGGGGGGGGGGGGGGG

This is going to be the start of my IT career and I've finally made the jump from 5 years in retail to IT. My dad passed almost two years ago and he would always tell me "you can't work at that grocery store forever" and I didn't want to leave. Over time, I begun to want more, and grew tired of the job. I felt hopeless in finding another job to begin my IT career. As many have said here, persistence pays. I appreciate all the advice I got here on TE. The help with my resume was a HUGE freaking help. I am going to be working VERY HARD and really submerge myself into work.

TE has played a HUGE part in me landing this position through so much useful advice and knowledge.

Cool.

This the best advice that I can give (it has worked for me in the past.)

1. Immerse yourself in your new job. You must have the technology down pat to get the job, but you need to make sure that you're up to speed on the business side of how things work there. It's not about just fixing the problem, it is usually about "what method are you going to use to fix the problem?". Make sure that you are aware of how things work there. Ask tons of questions!

2. After you go through the immersion to get up to speed (Allow yourself a couple weeks to a month for this, depending on the place, and even longer, depending upon how the place is set up.) then begin working at your certs and education again, based on technologies in place at this current job, that you're exposed to.

3. Once you get to the point that you feel really good about your current responsibilities, ask for other stuff you can be doing, try to expand your responsibilities, if possible.

4. Update your resume so often, and keep at the education and certification. Don't stop asking questions at work. No one knows everything.

5. You will be ready to leave the helpdesk in a year or two (if not sooner). If you work hard at it, you can make this a great stepping stone to much better opportunities.

Dakinggamer87

Congrats dude!!

ehnde

CodeBlox wrote: »

THIS IS EXCITING SO EXCITING i COULD GO DO BACK FLIPS OFF THE ROOF OF MY HOUSE RIGHT NOW!!!!! OMGGGGGGGGGGGGGGGGGGGGG

Better wait till your health insurance kicks in first

Congratulations!!

Everyone

ITVince wrote: »

Becuase it's true and you will and should find yourself here in a year or two It's been 3 years for me on helpdesk and i'm ready to put a bullet in my head

Oddly enough the helpdesk at my current employer has people who've been sitting on it for much longer, and they show no desire to do anything else. Then again these are the same people that I find to be just about worthless. I send 99% of the tickets they escalate to me back to their manager demanding more troubleshooting for simple issues that should never make it to my level. Maybe we pay them too much. :P

Turgon

CodeBlox wrote: »

I GOT THE FREAKING HELP DESK JOB GUYS!!!! THIS IS EXCITING SO EXCITING i COULD GO DO BACK FLIPS OFF THE ROOF OF MY HOUSE RIGHT NOW!!!!! OMGGGGGGGGGGGGGGGGGGGGG

This is going to be the start of my IT career and I've finally made the jump from 5 years in retail to IT. My dad passed almost two years ago and he would always tell me "you can't work at that grocery store forever" and I didn't want to leave. Over time, I begun to want more, and grew tired of the job. I felt hopeless in finding another job to begin my IT career. As many have said here, persistence pays. I appreciate all the advice I got here on TE. The help with my resume was a HUGE freaking help. I am going to be working VERY HARD and really submerge myself into work.

TE has played a HUGE part in me landing this position through so much useful advice and knowledge.

Congratulations. Now having worked so hard for this break, knuckle down and concentrate solely on that job. Mothball all your certification and future career plans for a while. Best advice I can give you. I put 20 months in on my first IT job years ago and never looked back since. Once the first year was stablised I then put my gas into certification, but get the work under control and the perception of the people you work with under control first. Expect a very difficult and challenging first year in IT. I still feel in some ways it was my hardest, but what I put in back then still stands me in good stead to this day.

Ryan82

First of all congrats to you! Secondly as others mention put all the motivation into learning everything you can and if they see you are a rockstar you stand a good chance of getting promoted out of the helpdesk because I promise there will be a time when you will likely desire more of a challenge than a help desk role usually provides. However, most people start in this position and the ones who are hard chargers excel out of it, the ones who b*tch and moan about it all day stay there.

Again congrats, I'm sure you will do well.

colemic

Have fun doing your 'Snoopy Dance!'

CodeBlox

Thanks guys. I've been filling out this morning. Tonight, I need to come up with a two weeks notice for the current employer

Sad because I really enjoyed working with those people, but I really need to move on. I am so very excited about this opportunity and look forward to starting on June 2!

Should I keep the 2 weeks notice simple and to the point?

Also, which do you guys was the biggest deciding factor for me landing this position? My 5 years customer service exp, my A.S. in CS, or my A+ and CCENT certs?

drew726

awesome bro, finding your first job is the hardest part

Armymanis

CodeBlox wrote: »

Thanks guys. I've been filling out this morning. Tonight, I need to come up with a two weeks notice for the current employer Sad because I really enjoyed working with those people, but I really need to move on. I am so very excited about this opportunity and look forward to starting on June 2!

Should I keep the 2 weeks notice simple and to the point?

Also, which do you guys was the biggest deciding factor for me landing this position? My 5 years customer service exp, my A.S. in CS, or my A+ and CCENT certs?

I just did this for my recent employer because I got a 2 month contract position. The reason why I did this is because I could not work 7 days a week plus go to school. The company I am working for says there's always more opportunities for jobs after the contract is up. Anyways, people at my work were very happy for me. So I am sure for yours it will be the same.

I just said to my manager that I have another job and I need to put my two weeks in. You have to understand that people go in and out of retail a lot, and no one expects them to be their forever unless your a loser or like what your doing.

mikej412

Congratulations!!

Remember that you should work on Certifcations that will help you do this new job better.... and then in a month or two when you're bored with the helpdesk, start work on the Certifications that will get you a promotion or your next new job.

ironman682

Am happy for you and all the best.

CodeBlox wrote: »

I GOT THE FREAKING HELP DESK JOB GUYS!!!! THIS IS EXCITING SO EXCITING i COULD GO DO BACK FLIPS OFF THE ROOF OF MY HOUSE RIGHT NOW!!!!! OMGGGGGGGGGGGGGGGGGGGGG

This is going to be the start of my IT career and I've finally made the jump from 5 years in retail to IT. My dad passed almost two years ago and he would always tell me "you can't work at that grocery store forever" and I didn't want to leave. Over time, I begun to want more, and grew tired of the job. I felt hopeless in finding another job to begin my IT career. As many have said here, persistence pays. I appreciate all the advice I got here on TE. The help with my resume was a HUGE freaking help. I am going to be working VERY HARD and really submerge myself into work.

TE has played a HUGE part in me landing this position through so much useful advice and knowledge.

JoJoCal19

Congrats! I remember how good it felt to break into IT over 6 years ago.

Just make sure to keep learning new skills and pounding out certs. In this job market it's important to keep advancing your skills and knowledge.

colemic

CodeBlox wrote: »

Thanks guys. I've been filling out this morning. Tonight, I need to come up with a two weeks notice for the current employer Sad because I really enjoyed working with those people, but I really need to move on. I am so very excited about this opportunity and look forward to starting on June 2!

Should I keep the 2 weeks notice simple and to the point?

Also, which do you guys was the biggest deciding factor for me landing this position? My 5 years customer service exp, my A.S. in CS, or my A+ and CCENT certs?

I'd say your attitude and enthusiasm more than anything else. Followed by experience and certs.

Howling Monkey

Congrats on the first IT jobs, it might not best the greatest IT job. But it's that first step to where you want to go.

Keep your eye on the ball my friend, and you'll be off the phones and hands-on before you know it.

RobertKaucher

Congrats!

ITVince wrote: »

Becuase it's true and you will and should find yourself here in a year or two It's been 3 years for me on helpdesk and i'm ready to put a bullet in my head

IMO in the world of IT, if you are not moving in some positive direction every 3 years you are risking becoming stagnent. For us this is like being type-casted for an actor. It can be very hard to break out of.

Within 3 years you should have fully mastered your current role and have started setting down the foundation for your next.

Year 1 - getting to know your position
Year 2 - working hard to excel at it
Year 3 - working hard to move into a new, better position.

Which remonds me... I should probably get back to what I was doing...

Cisco Inferno

congratulations. im still undergoing the same feeling.

isnt the exposure just wonderful? be friends with everyone around you. when people mention you in conversation you want them going "aaaah that guy! yea hes a cool dude!"

Psoasman

Congrats!

Bl8ckr0uter

Awesome!

ehnde

RobertKaucher wrote: »

IMO in the world of IT, if you are not moving in some positive direction every 3 years you are risking becoming stagnent. For us this is like being type-casted for an actor. It can be very hard to break out of.

Best advice I've heard all day. Sadly, the forums will not allow me to rep you any more for now

shameless

COngrats fellow

MickQ

Congrats!

CodeBlox wrote: »

Should I keep the 2 weeks notice simple and to the point?

Pretty much. Explain (briefly) how much you've actually enjoyed working there, that you'll miss them all, but that you want to move into the world of IT. They'll understand.

CodeBlox wrote: »

Also, which do you guys was the biggest deciding factor for me landing this position? My 5 years customer service exp, my A.S. in CS, or my A+ and CCENT certs?

All of the above.

Repo Man

RobertKaucher wrote: »

Congrats!

IMO in the world of IT, if you are not moving in some positive direction every 3 years you are risking becoming stagnent. For us this is like being type-casted for an actor. It can be very hard to break out of.

Within 3 years you should have fully mastered your current role and have started setting down the foundation for your next.

Year 1 - getting to know your positiond
Year 2 - working hard to excel at it
Year 3 - working hard to move into a new, better position.

Which remonds me... I should probably get back to what I was doing...

Great advice. I think you can max out learning at a help desk role within 6 months depending on your knowledge going in though.

The most important thing is to make a great first impression. Go in early/stay late and read as many documents/knowledge bases they provide.