Please critique my resume

Im in the process of redoing my resume and adding my new position and wanted to ask all me fellow TE viewers to critique and give and suggestions on how I can make it better.

Thanks.

EDUCATION:

Monroe College
Bronx, New York August 2006
Bachelor of Arts, Computer Information Systems

Sullivan County Community College
Loch Sheldrake, New York May 2000
Major: Liberal Arts

SUMMARY:

Enthusiastic computer professional with over 6 years experience providing desktop and end user support, systems administration as well as network and VOIP support. My experience has included a variety of environments from educational to corporate as well as commercial to small business.

WORK EXPERIENCE:

Wake Technical Community College, Raleigh, NC January 2011- Present
I.T. Voice Technician
-- Provide support for campus Cisco VOIP system consisting of more than 1300 Cisco IP Phones spread across 5 locations.
-- Intermediate administration of Cisco Unified Communications Manager v7.1.3 VOIP system and Cisco Unity Connection Manager v7.1.5 voicemail system.
-- Configure and administer network settings on HP Procurve 2650, 3500, 5300 and 5400 series switches.
-- Configure Cisco Unified IP Phone settings with corresponding user extensions.
-- Troubleshoot hardware problems on all telephone and video-telephone sets.
-- Troubleshoot voicemail issues in Unity; including message playback speed, alternate extensions, PIN resets as well as caller input configurations.
-- Process request for moves, additions and changes to the campus VOIP network.
-- Perform wiring jobs using Cat 6 wiring standard, terminating connections on patch panels and make changes to analog voice and fax lines according to college standards. Work with independent contractors on larger wiring jobs.
-- Update Pinpoint 911 Emergency Response System.
-- Install the Cisco Unified Video Advantage for video telephony on desktop PC’s.

Wake Technical Community College, Raleigh, NC May 2010 – January 2011
I.T. Analyst I
-- Provided level 1 & 2 desktop, hardware and systems support on campus computers for faculty and staff.
-- Acted as the technical escalation point for Helpdesk and Intern staff.
-- Performed moves, additions and changes of workstations for student labs as well as faculty and staff computers.
-- Updated computer images for various Windows operating systems using Norton Ghost, Bart PE and Sysprep.
-- Added and managed users and computers to domain using active directory.
-- Provided AV support for classrooms, labs, presentations and meetings for faculty.
-- Implemented and installed various software and drivers as needed for faculty and staff.
-- Troubleshoot user connectivity issues; troubleshoot inability to access network resources such as network printers and drives.

Wellness Solutions Center of Durham, Durham, NC May 2009 – February 2010
Systems Administrator (Part Time)
-- Responsible for designing and building a complete system overhaul, of which includes implementing Server 2008, upgrading all workstations to professional/business versions of Windows, installing a helpdesk ticketing system and configuring a file and print server for office use.
-- Oversaw the installation of office Cat5e cable installation.
-- Implemented and administer Google Apps for users within the company and develop an intranet website for office users.
-- Researched and tested the 3CX IP-PBX telephone system for office use. .
-- Serviced, maintained and repaired all office equipment.
-- Updated company website as instructed by management.

Cooper & Dunham LLP, New York, NY July 2007 – April 2009
I.T. Support Specialist
-- Provide technical support for users in an Intellectual Property law firm.
-- Add and create user accounts in Windows active directory, Exchange 2003 and Novell 5.0 environment.
-- Support Windows 2000/XP/Vista desktop systems, Windows 2000. server/2003/SQL 2005 and Novell 5.0 file and print server services
-- Provide desktop support to employees using Microsoft Office 2000/XP/2003 and 2007.
-- Maintain Avaya telephone system using IPOffice 5.0.
-- Created a virtualized network using VMware 6.0 workstation based on the company network which is used to provide testing and possible improvements to the existing network.
-- Install, upgrade, and configure new hardware and software for user workstations.

Whole foods Market, New York, NY December 2006-July 2007
Store Systems Integrator
-- Ensured proper operation of all in store computer systems including 30 Windows XP workstation machines, 45 Point of Sales Machines running Windows XP, 13 HP LaserJet printers, Toledo wireless Ethernet scales, Symbol handheld PC’s, and a Macintosh G5 OS X workstation.
-- Installed hardware and software on all store computers and supported various applications such as MS Office & Outlook.
-- Installed, configured as well as troubleshoot TCP/IP using both DHCP and static IP addresses and ensured reliable network communications for all networked systems.
-- Supported the store wide wireless network and the Vocera instant communications network.
-- Maintained and supported telephone, voice mail and e-mail systems.
-- Trained team members and Store Systems Integrator assistant on store procedures and equipment.
-- Provided testing for the new Inventory Replenishment Management System (IRMA) scheduled to occur within the Northeast region of Whole foods Market and held training sessions in preparation for the changeover to store leadership and employees.

Freshdirect.com, New York, NY June 2005-December 2006
I.T. Operations Specialist
-- Installed, configured, and maintained Windows 2000 and XP Professional workstations and supported over 100 users within a production and office environment.
-- Installed, configured as well as troubleshoot TCP/IP using both DHCP and static IP addresses.
-- Troubleshoot issues surrounding barcode scanners including Symbol Cyclone, Symbol 3207 and Symbol 3408 scanners with both USB and serial connections.
-- Installed, configured, and maintained Zebra LP2488 and 1110XiIII direct thermal printers and various HP LaserJet printers.
-- Provided support for systems including SAP ERP, Theotek pick to light and Pyramid carousel.
-- Supported advanced preventive maintenance procedures and plant improvements to improve both efficiency and operating cost.
-- Provided mechanical technical support of daily warehouse operations 24 hours a day 7days a week.

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Comments

lordy

Would you mind posting the actual PDF (personal information removed, of course) ?

While the basic information is good it is also, in my opinion, very important how you present it. Plus, a PDF is just nicer to read

EJizzel

Heres a PDF copy of my resume

Resume.pdf

Turgon

Are you not the dude who was considering CNA for Novell about three years ago? I see you have some account experience on Netware 5. Why not knock out the CNA with the Novell self study kit? Might as well as Novell certs are cool backed up with the usual vendor stuff. Gives an impression you have been around and can do integration. Good for shops with Netware lurking too.

cyberguypr

Don't you have A+? I don't see it listed on the resume.

Turgon

cyberguypr wrote: »

Don't you have A+? I don't see it listed on the resume.

Fair comment. You have a lot of 'edge' experience with endusers and the devices they rely upon which comes over well. Suggest you wrap that around with some hardcore admin certifications like MCSE, CNA etc.

cyberguypr

The bullet fest does not work for me. I would go with a short paragraph describing the responsibilities and then use bullets to present key accomplishments of each position. Show how your contribution brought value to the employer.

Turgon

cyberguypr wrote: »

The bullet fest does not work for me. I would go with a short paragraph describing the responsibilities and then use bullets to present key accomplishments of each position. Show how your contribution brought value to the employer.

Yeah. Better than a long list of what you have worked with. That was in vogue in the late nineties. Precise the technologies you have used and then bang on about how your work made a difference in the shops.

Everyone

cyberguypr wrote: »

The bullet fest does not work for me. I would go with a short paragraph describing the responsibilities and then use bullets to present key accomplishments of each position. Show how your contribution brought value to the employer.

^^ This. I see a list of responsibilities, but nothing that says "Hey I did something that mattered while in this position, and this was the impact it had for the company."

Also because you have 6 years of experience, I'd suggest moving your education section to the bottom, and make sure to include any certs you have in that section.

You need to wow them with your experience and accomplishments 1st. Keep generic responsability listing to a minimum, and finish off with your education credentials.

I had to force myself to read past the 1st few bullets of your current position. To me your resume says "I'm looking for another entry level position", which is all you're likely to get to it. However it could say "I've done some good things in my career and am ready for mid to senior level work".

Chris:/*

I would keep your education and certs at the top to pass the initial review and then follow on with your experience. I have been told that those being on the top allows the reviewer to quickly see if you meet the basic requirements. If you did not have any or very little formal education or certifications I would then put that info on the bottom.