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Cisco Support Contracts - are they always so stupid ?
jibbajabba
Member Posts: 4,317 ■■■■■■■■□□
in Off-Topic
Man that is annoying the hell out of me. I purchased a SmartNet Contract, took them 5 days to finally add it to my account on cisco.com .. but that is it, no further information are visible and the site bombs out ..
I am now on mail number 20 - back and forth - and they keep sending me the same link to a 404 page ..
</rant>
I am now on mail number 20 - back and forth - and they keep sending me the same link to a 404 page ..
</rant>
My own knowledge base made public: http://open902.com 
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networker050184
Mod Posts: 11,962 Mod
Call up there and ask to speak with someone. Its always easier to give you the run around through email.An expert is a man who has made all the mistakes which can be made. -
Optionsjibbajabba
Member Posts: 4,317 ■■■■■■■■□□
Ha, did that. He said 'I'll fix and send you an email when done' and got the same link.My own knowledge base made public: http://open902.com
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Optionsnetworker050184
Mod Posts: 11,962 Mod
If I'm paying for the support I'm not getting off the phone until its fixed. The squeaky wheel gets the grease as they say.An expert is a man who has made all the mistakes which can be made.
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Paule123
Member Posts: 26 ■□□□□□□□□□
Really suprised never had anything but good service from Cisco
HP on the other hand... -
Optionsjibbajabba
Member Posts: 4,317 ■■■■■■■■□□
networker050184 wrote: »If I'm paying for the support I'm not getting off the phone until its fixed. The squeaky wheel gets the grease as they say.
True .. gonna give it another try on Monday .. don't need the support RIGHT NOW .. important thing was the IOS download which already works - so that's my weekend "sorted"
My own knowledge base made public: http://open902.com