Resume Help!!

gunbunnysoulja

Hello everyone,

I know you all are the resume experts and I "tried" to incorporate some of the tips here however my resume is a mess.

I would appreciate any help you can provide. Also, should I list an active secret clearance? Thanks!

My Name
123 Street
Telephone: (555) 555-5555
E-mail: 123@123.com

Summary

A professional and resourceful Microsoft and CompTIA certified Information Technology specialist with 5+ years experience providing technical support. Considered to be a reliable team member who enjoys working with people and finding solutions to problems. Support experience with Windows XP, Vista, and 7.

Education

Associate of Science: Computer Information Systems (3.9 GPA)
123 College

Certificate: IT Support Specialist
123 College

A+, Network+, Security+
CompTIA

Microsoft Certified Desktop Support Technician (MCDST/MCP)
Microsoft

Career History
2010-Present
Information Technology Specialist
Employer, City, State

· Provide desktop, laptop, printer, PDA, and Video Teleconference support for 200+ users.
· Provide level II/III troubleshooting via phone, e-mail, remote desktop, and face to face.
· Proficiency in Excel, PowerPoint, Access, Outlook, Active Directory, VPN, Lotus Notes and Remedy.
· Network imaging of laptops and desktops and add/join workstations to domain.
· Configure e-mail profiles for Exchange including configuration for encryption/digital signatures.
· Project Manager on several large scale projects.

2007-2010
Technical Systems Specialist
Employer, City, State

· Technical lead including configuration and maintenance of Home Theater computers.
· Designing computers to be cost-effective based on price to performance ratio.
· Provided on-site, remote, and phone based support to resolve technical issues for the customer.
· Install all hardware and software components and ensure they are operating properly.
· Provide patch management of all workstations including virus protection and firewall configuration.
· Configure backup on external hard drives for automated protection of important data.

2004-2007
Central Communications Supervisor
Employer, City, State

· Supervised a team of customer service representatives in a high stress/fast paced call center.
· Reduced turnover rate for both internal and external customers by providing a friendly atmosphere.
· Dispatched emergency services for commercial alarm systems via computer/phone systems.
· Cross trained for data entry, answering service (HEAT) and technical first responder for servers.
· Diffused escalated calls by providing customer focused support.
· Assisted with configuration/maintenance of workstations (XP).

2001-2004
Tactical Data Systems Specialist
Employer, City, State

· Primary computer specialist for command center.
· Radio/Telephone operator to provide clear communications.
· Acting section chief during deployment to Iraq.
· Installation and maintenance of all computer equipment.
· Setup and operated all communications systems.
· Numerous awards for Achievement, Conduct, and Commendation.

Resume.doc