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Resume Help!!
gunbunnysoulja
Member Posts: 353
Hello everyone,
I know you all are the resume experts and I "tried" to incorporate some of the tips here however my resume is a mess.
I would appreciate any help you can provide. Also, should I list an active secret clearance? Thanks!
2010-Present
Information Technology Specialist
Employer, City, State
· Provide desktop, laptop, printer, PDA, and Video Teleconference support for 200+ users.
· Provide level II/III troubleshooting via phone, e-mail, remote desktop, and face to face.
· Proficiency in Excel, PowerPoint, Access, Outlook, Active Directory, VPN, Lotus Notes and Remedy.
· Network imaging of laptops and desktops and add/join workstations to domain.
· Configure e-mail profiles for Exchange including configuration for encryption/digital signatures.
· Project Manager on several large scale projects.
2007-2010
Technical Systems Specialist
Employer, City, State
· Technical lead including configuration and maintenance of Home Theater computers.
· Designing computers to be cost-effective based on price to performance ratio.
· Provided on-site, remote, and phone based support to resolve technical issues for the customer.
· Install all hardware and software components and ensure they are operating properly.
· Provide patch management of all workstations including virus protection and firewall configuration.
· Configure backup on external hard drives for automated protection of important data.
2004-2007
Central Communications Supervisor
Employer, City, State
· Supervised a team of customer service representatives in a high stress/fast paced call center.
· Reduced turnover rate for both internal and external customers by providing a friendly atmosphere.
· Dispatched emergency services for commercial alarm systems via computer/phone systems.
· Cross trained for data entry, answering service (HEAT) and technical first responder for servers.
· Diffused escalated calls by providing customer focused support.
· Assisted with configuration/maintenance of workstations (XP).
2001-2004
Tactical Data Systems Specialist
Employer, City, State
· Primary computer specialist for command center.
· Radio/Telephone operator to provide clear communications.
· Acting section chief during deployment to Iraq.
· Installation and maintenance of all computer equipment.
· Setup and operated all communications systems.
· Numerous awards for Achievement, Conduct, and Commendation.
I know you all are the resume experts and I "tried" to incorporate some of the tips here however my resume is a mess.
I would appreciate any help you can provide. Also, should I list an active secret clearance? Thanks!
Summary
A professional and resourceful Microsoft and CompTIA certified Information Technology specialist with 5+ years experience providing technical support. Considered to be a reliable team member who enjoys working with people and finding solutions to problems. Support experience with Windows XP, Vista, and 7.
Education
Associate of Science: Computer Information Systems (3.9 GPA)
123 College
123 College
Certificate: IT Support Specialist
123 College
123 College
A+, Network+, Security+
CompTIA
CompTIA
Microsoft Certified Desktop Support Technician (MCDST/MCP)
Microsoft
Career HistoryMicrosoft
2010-Present
Information Technology Specialist
Employer, City, State
· Provide desktop, laptop, printer, PDA, and Video Teleconference support for 200+ users.
· Provide level II/III troubleshooting via phone, e-mail, remote desktop, and face to face.
· Proficiency in Excel, PowerPoint, Access, Outlook, Active Directory, VPN, Lotus Notes and Remedy.
· Network imaging of laptops and desktops and add/join workstations to domain.
· Configure e-mail profiles for Exchange including configuration for encryption/digital signatures.
· Project Manager on several large scale projects.
2007-2010
Technical Systems Specialist
Employer, City, State
· Technical lead including configuration and maintenance of Home Theater computers.
· Designing computers to be cost-effective based on price to performance ratio.
· Provided on-site, remote, and phone based support to resolve technical issues for the customer.
· Install all hardware and software components and ensure they are operating properly.
· Provide patch management of all workstations including virus protection and firewall configuration.
· Configure backup on external hard drives for automated protection of important data.
2004-2007
Central Communications Supervisor
Employer, City, State
· Supervised a team of customer service representatives in a high stress/fast paced call center.
· Reduced turnover rate for both internal and external customers by providing a friendly atmosphere.
· Dispatched emergency services for commercial alarm systems via computer/phone systems.
· Cross trained for data entry, answering service (HEAT) and technical first responder for servers.
· Diffused escalated calls by providing customer focused support.
· Assisted with configuration/maintenance of workstations (XP).
2001-2004
Tactical Data Systems Specialist
Employer, City, State
· Primary computer specialist for command center.
· Radio/Telephone operator to provide clear communications.
· Acting section chief during deployment to Iraq.
· Installation and maintenance of all computer equipment.
· Setup and operated all communications systems.
· Numerous awards for Achievement, Conduct, and Commendation.
WGU BSITStart Date: July 1, 2013
In Progress: CJV1 (4 CU)
Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
Completed: MGC1, TPV1, CUV1 (14 CU)
Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)
In Progress: CJV1 (4 CU)
Transfered: WFV1, TJP1, CLC1, INC1, INT1, EUP1, EUC1, BVC1, GAC1, DHV1, DIV1, CWV1, CRV1, DEV1, CTV1, DJV1, IWC1, IWT1, CVV1, RIT1, CIC1, CJC1, TBP1, TCP1, EAV1, EBV1, TJC1, AGC1 (82 CU)
Completed: MGC1, TPV1, CUV1 (14 CU)
Remaining: BOV1, BNC1, TXP1, TXC1, TYP1, TPC1, SBT1, QZT1 (22 CU)