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wow - Corsair - <sarcasm>impressive and quick</sarcasm> support

jibbajabba

About 19 months ago I ordered a replacement cap for a Corsair USB stick (those rubbery ones) .. Received today .. I mean ... really ? 19 months ? And I got a survey too - that might be the first time I actually fill one out .. having said that - no one probably reads them anyway ...

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Comments

arwes

Never had to deal with them, but I had to RMA a stick of G.SKILL memory a while back and they were great. I had my replacement here within a week. 19 months is a wee bit long though.

jibbajabba

arwes wrote: »

Never had to deal with them, but I had to RMA a stick of G.SKILL memory a while back and they were great. I had my replacement here within a week. 19 months is a wee bit long though.

The annoying thing with them is when you buy "expensive" stuff. I purchased a few years back Extreme Intel memory, can't remember exactly the details, but it was $600 for 4GB (2x2).

One stick died and I was unable to get a replacement. Then you think "oh great, I have a live time warranty"... However, they weren't produced anymore and and Corsair did not have similar products, even the "most expensive" Ram they had was just a fraction of the price...

You know what I got as replacement ? That particular USB stick .. which .. granted .. was $120 at the time .. but still .. I even asked them to send me 8 or 16GB of the cheap ram instead, to make up for it, but they refused as they can only ship 4GB ...

NewManSoon

OP, did you let 19 months pass by and not follow up?

bigmantenor

arwes wrote: »

Never had to deal with them, but I had to RMA a stick of G.SKILL memory a while back and they were great. I had my replacement here within a week. 19 months is a wee bit long though.

Yeah, I've always had excellent service from G.Skill as well. I typically don't even bother with other memory in my builds anymore.

SteveLord

NewManSoon wrote: »

OP, did you let 19 months pass by and not follow up?

I am going to bet yes. A USB cap is not even worth the initial phone call to me. However, Corsair and GSkill are the only memory I buy. And have had great RMA experiences with both.